Belinvestbank
67 reviews
May 8
I have repeatedly had to go to the bank's branch at Independence 164 - there are always huge queues, long waits in a crowd of people in a cramped dark corridor, which is designed for customers to stay. I also had a chance to go to the Chechota branch - the same queue for an hour or more. Due to a problem with the service in this branch, I had to break through the call center to the bank's management in order to solve my problem. An excellently thought-out system with a call center, whose specialists give on-duty answers and refuse to contact the higher management. It is very convenient and modern, as customer-oriented as possible)). In the course of solving my problem, management representatives also received a bundle of oral and written responses with formal replies and duty stamps stating that the bank was operating in strict accordance with...., the specialists were overloaded (yes, really? and are they not overloaded?).... but they really appreciate customer feedback and take all measures (yes, there is no doubt about it!)... A lot of emotions, time spent, my problem was difficult and time-consuming to solve (a person spent 4 days without access to his money in the account), complete indifference to the needs and quality of service of his customers - starting from from the department's specialists, call center staff, and ending with the bank's management. I confidently rate it at one minus and will try to avoid contacting this bank as much as possible in the future!
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February 7
There is a large flow of people through the windows to specialists who do not work with money, and there are only two of them in the department. There are queues of 10 people, and each client needs at least 15 minutes of time.You have to wait a long time every time. I wanted to withdraw money using my passport from a card that I forgot at an ATM, but it turned out that it was impossible, I had to wait in line for another specialist right away... As a result, I did not receive the service, because the waiting time is 1.5 hours, and the cashiers are still sitting idle.
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February 10
The review is not so much about the branch as about the bank as a whole (although you can say a couple of "affectionate" things about this branch)
In my opinion, this is one of the most disgusting banks with the most ill-conceived application.
The queues in the CC and in the departments are crazy, the specialists are incompetent
Managers should think about improving the quality of customer service and attitude towards them.
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2
April 30, 2024
A modern branch of the bank, with a wide range of services, including cash services. Competent and courteous staff. Professional advice on existing issues. There are queues, but the service is quite prompt. Convenient location
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2
February 19
1 hour, 1 hour to get your card. There is no customer orientation, you cannot pay remotely for receiving a card, you must first sit in line, then pay for the card and wait in line again. Why can't we speed up the whole thing, why can't we send the cards by mail? Even 1 point is too fancy for you
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1
April 16
It has been impossible to reach the bank for five days now. I try it in the morning, in the evening, and at lunch. Is there any chance that I'll ever get through?
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February 25
I would never have become a client of this bank if it hadn't been for the cooperation of my employer. I came to issue a salary card, I had to wait 10 minutes in an empty office and when two specialists were working, they were invited, they began to issue papers, a problem arose with the fact that a phone number had originally been linked to which there had been no access for 3-4 years, the specialist entered the current one and assured that now everything would work with this number. Day x, I come to pick up the card, wait an hour in line, pick it up. I decide to try logging into online banking, but I don't receive a code, SMS, or email. I've sent them, like, a million times - silence. I call support, where a bank employee explains that the specialist did not change the number, but simply added another one and all the SMS codes were sent to a number that could not be accessed, they told me to call the branch where I issued the card and ask to change it remotely, because it was the employee's fault. I call the bank - just a personal presence, as a result - 3 hours of running and time spent to complete some basic tasks. I was extremely dissatisfied with the current situation, nor with the staff of this department.
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1
May 12
It's a very long wait, there's only one specialist working, and he spends a lot of time on each one.
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October 26, 2024
There is no queue. We quickly issued a plastic card. The bank's employees calmly answer questions and explain all the nuances. Notifications are sent to the phone
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3
May 5, 2023
Oh, I met him before, because they always offered super cool courses. We recently applied for a loan product, Specialist Olga, is on the left edge, this is SPECIAL, in products and docks, and advice, and the attention is simply charming, and I am ready to sign a contract, already aware, understanding how much the payment is, on what terms, the weekend is for you, well, the bank, 100% recommend
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3
January 11, 2024
The staff are polite, but not attentive enough, they asked for a visa card, and opened the "world", trying in every way to get the programs they need. They did not help to install Internetbanking, they told me to find the application at home and install it myself (everything is very polite, but not productive. I was disappointed.
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1
1
October 9, 2023
This branch is necessary here, but the presence of queues indicates the need for additional equipment (terminals for accepting payments and with the possibility of accepting cash by them, as well as the availability of more qualified personnel.
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January 24, 2023
There were no queues, they were served quickly and carefully, the staff was friendly, there was no parking, there was a ramp for a stroller.A small room, but spacious, near the Malinovka metro station.
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January 9
Well, it's been a very long wait.
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March 4, 2023
This is not a review of a specific place of service, it is a review of the entire organization as a whole. In short, the only disgusting impression is the mention of her. Anyone who is unlucky enough to encounter her will remember more than a few cases that caused negative emotions. From the last one: 03.02.2023, an entire branch of the ERIP in the Internet banking of this organization fell off. The support service can't say anything sane. They refer to technical problems. To the question of how long they will decide - there is no answer, but they do not hesitate to state as an argument - there is a branch that does not work for a whole, WHOLE month, well, they say, and what, in your case, it has only been two days? SHAME ON YOU! Shame...
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5
1
July 26, 2022
One of the best offices. Small queues (if you know when to come) and polite and competent staff, in particular Marina A. Khokhlova, is a very pleasant girl, helped to quickly solve the problem and, in general, immediately endears herself. Thanks to Belinvest for the high-quality work and such lovely workers :)
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3
1
March 19
Normal. It's a pity there is no ATM
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October 27, 2023
An ordinary bank branch, I was there for lunch, there are not many people, do everything quickly, the staff is polite, they were not rude and that's good
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June 11, 2024
For this department, a queue of 1 person is already a queue that can last for many years
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4
1
July 18, 2024
Most of the windows don't work, you sit in line for several hours. Generally super
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4
September 4, 2024
Waiting time kills, employees work extremely slowly
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4
May 21, 2023
Fast service, courteous staff. It is a small room, there are not as many customers as in the nearest banks.
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August 13, 2023
Thanks to the experts for their great help and support in solving a very important issue for us.
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November 10, 2022
A good department, usually without special queues. Previously, there was an information kiosk inside, it was convenient to carry out operations with a card, it was banal to transfer cash, now it has been removed and you have to go to a specialist.
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3
April 14, 2024
Fast , high- quality , very polite
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1
June 7, 2023
The only belinvest in the area. Always good specialists with excellent professional advice and services.
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September 22, 2021
The most disgusting bank branch I've ever been to. Despite the fact that I consider the bank to be one of the best. Not only is the service well sooooo meeeeeee, but people are being held without a queue, a person enters a bank branch, approaches an employee, they whisper for a second, the electronic queue stops and the person passes the fastest. Are these special VIP clients? The answer to the questions was "wait". I don't like to swear and make a row, but you spoil everything about yourself with such situations. I also recommended you to all my colleagues and acquaintances. Fortunately, I visit the offices once every couple of months.
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3
August 20, 2024
Incompetent service
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3
3
November 6, 2021
It's terrible! I came to this sharashkin's office to get a PO card at 18:50 (this is important). I am printing a ticket for the electronic queue, there is 1 person in front of me in the queue and a bank employee tells me that we will not have time to serve you. I came to the bank before closing time, and whose problem is it that we couldn't serve all the customers before the end of the work shift. There is no such problem in Belpost, you will be served even if you arrive a second before closing time. In general, a well-deserved 1⭐. Ps. The next day they served well, but the sediment remained
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2
2
July 4, 2023
One savings bank is open during rush hour, I waited an hour for service, although I took turns after 2 people
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3
1
May 16, 2022
There are few queues and they quickly help to sort out all the difficulties. Polite and kind working staff.
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1
1
March 24, 2023
Fast service, friendly staff
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3
May 9, 2023
Often there is only one cash register, the specialists are on the level!
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1
January 15, 2024
There are always frantic queues
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1
October 27, 2023
You can sleep in queues((
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2
July 27, 2022
The staff is very nice)
They will explain and help you)
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3
March 21, 2023
Queues to the next store are slow
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3
1
January 29, 2022
It is clear that retail is trying, but there are always queues, not the fact that you will have time to do your operation.
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1
December 12, 2022
Unfortunately, they do not know how to communicate and are rude. But this is the only nearest bank in the area
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3
3
September 13, 2021
mini branch. they work from 9:15. friendly girls.
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1
May 1, 2023
The friendliest staff)
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December 5, 2021
The main disadvantage is very long queues.
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2
1
September 12, 2022
Fast service
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2
1
April 19, 2022
A lot of people, all the time.
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1
March 30, 2020
The only branch in Malinovka is Brilevichi. The main thing is not to get to the last day of loan payment - there will be a queue.
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4
September 3, 2021
It's closing a little early, but everything is fine)
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1
January 15, 2022
Everything is fine, I have no complaints
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March 11, 2019
Service in the evening for 40 minutes, do not count on less. And if you suddenly sit in line for more than an hour, and the end of the working day unexpectedly comes, then do not expect that the department will work until the last customer - they will simply refuse to serve you and send you outside. If I knew, I wouldn't have started a card there.
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3
1
February 27, 2020
slow employees. I sat in line for an hour...no one is in a hurry, everyone seems to care, the working day is on))))
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2
2
February 8, 2022
Clean and cozy office
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3