Belinvestbank
Address
Business hours
Closed until Monday
Directions
Malinawka
390 m
Karalinskaja
131 m
Customer traffic and business hours
09:00Closed
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Similar places nearby
67 reviews
May 8
I have repeatedly had to go to the bank's branch at Independence 164 - there are always huge queues, long waits in a crowd of people in a cramped dark corridor, which is designed for customers to stay. I also had a chance to go to the Chechota branch - the same queue for an hour or more. Due to a problem with the service in this branch, I had to break through the call center to the bank's management in order to solve my problem. An excellently thought-out system with a call center, whose specialists give on-duty answers and refuse to contact the higher management. It is very convenient and modern, as customer-oriented as possible)). In the course of solving my problem, management representatives also received a bundle of oral and written responses with formal replies and duty stamps stating that the bank was operating in strict accordance with...., the specialists were overloaded (yes, really? and are they not overloaded?).... but they really appreciate customer feedback and take all measures (yes, there is no doubt about it!)... A lot of emotions, time spent, my problem was difficult and time-consuming to solve (a person spent 4 days without access to his money in the account), complete indifference to the needs and quality of service of his customers - starting from from the department's specialists, call center staff, and ending with the bank's management. I confidently rate it at one minus and will try to avoid contacting this bank as much as possible in the future!
See original · Русский
February 7
There is a large flow of people through the windows to specialists who do not work with money, and there are only two of them in the department. There are queues of 10 people, and each client needs at least 15 minutes of time.You have to wait a long time every time. I wanted to withdraw money using my passport from a card that I forgot at an ATM, but it turned out that it was impossible, I had to wait in line for another specialist right away... As a result, I did not receive the service, because the waiting time is 1.5 hours, and the cashiers are still sitting idle.
See original · Русский
February 10
The review is not so much about the branch as about the bank as a whole (although you can say a couple of "affectionate" things about this branch)
In my opinion, this is one of the most disgusting banks with the most ill-conceived application.
The queues in the CC and in the departments are crazy, the specialists are incompetent
Managers should think about improving the quality of customer service and attitude towards them.
See original · Русский
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