Belinvestbank
92 reviews
December 24, 2024
Disgusting!!!!!!!! ❗️ ❗️ ❗️❗️
You need to withdraw money from your account, no one wants to work. I was late for work because of how they "work" here. How can I exchange currency in 20 minutes?????? I am very glad that the card was closed at this bank. At the time of writing the review, I've been sitting in line for an HOUR. IT'S NOT POSSIBLE. Redirected to the window, 1 window is working, two specialists are just sitting.Then they were redirected to the cashier again, because something happened, they gave another ticket and waited again for about 30 minutes. The Circus, not the bank, has a disgusting attitude towards customers. A total of 2 hours of waiting. In total, nothing was done that day, as I can't afford to be an hour late for work. Since the cashier went on a break
See original · Русский
4
May 17
There are no advantages at all!There are two people working, at least when I came twice, it was like this. The queues are 1.5 hours long and when the queue is ready, lunch can start from 14-15 to 15-15, for example, to pay for the cost of the card... And then you wait again to show the payment and you finally pick up the card.. There are no comments or suggestions either.. Of course there is one, but you need to go to 11 Collector Street. If you don't need to contact this bank, then pass by.. for your own health
See original · Русский
1
March 10
It's a pity that you can't go into negative evaluation. A terrible branch. I stood in line for an hour. The staff refused service.
What can I say. There is only one cash register. Do you want to change money? Maybe you'll get lucky and manage in a couple of minutes. Do you want to open an account? Come 3-4 hours before closing time because you will waste your time. They can serve one client for 40 minutes.
See original · Русский
4
October 29, 2024
I applied to this department for payment of insurance compensation. I applied by proxy. There are no queues, the staff is generally polite - this is a plus. The first time everything was fine, I was paid everything. The second time we looked at the power of attorney, then we started checking the database, we did not see the amount to be paid, there was an insurance error. The third time I came, the same specialist was there. And this time she informed me that the power of attorney was not suitable. That is, it came up 2 times. It didn't fit 3 times. I told her so, that I had already been paid under this power of attorney. She said that, therefore, the specialist made a mistake, and called someone higher up. I read out the text of the power of attorney, which was also rejected. As a result, I did not receive the payment. And it would be nice if they didn't pay me the first time. At that time, I had the opportunity with the owner of the apartment to redo this power of attorney. And so, only after the New Year.
At home, I reread the text of the power of attorney. Yes, it says in general about contacting various organizations that I can apply on behalf of the owner, it does not say specifically about the bank. And there is a general phrase that I can receive the corresponding payments. In the bank, this phrase was attributed to the last organization that was listed.
As a result, I went to another division of the bank, where they paid me everything without any problems.
I concluded for myself that I would not apply to this unit anymore. It was very insulting and unpleasant. Wasted time and nerves.
P.S. I don't usually write bad reviews. I always feel sorry for people. But it's already boiling over. Maybe this review will somehow affect something.
See original · Русский
3
May 6
I didn't like it too much)) convenient location) but there are always such incredible queues, and given the small size of the branch office itself, this is even more annoying.
See original · Русский
April 9
This is the worst bank branch in the whole of Minsk!
Take care of your time!
Three specialists work with constant breaks + lunches and so on!
The basic operation to obtain BOD takes up to 10 minutes.
The queues are crazy (I took ticket 161, while 110th is being serviced)
The horror is complete. I can't sign up for the whole week on Tuesday.
See original · Русский
3
November 19, 2024
If you want to kill time in the queue, go here. I thought 2 hours in line to apply for a card is a lot. And here's a surprise, you need to spend more than one evening there to get your card. The vaunted record is scheduled for a week in advance. One girl works, she cannot serve 15 people in 1.5 hours.You don't think about people, feel sorry for the employee, put a second specialist in until the evening.
See original · Русский
3
February 13
On 02/13/2025, at 9.30 a.m., the branch did not open. Of course, they didn't say anything intelligible on the phone. There were no announcements about the shift of working hours. You should not go here for a responsible approach!
See original · Русский
March 3
In half an hour, a queue of 8 people had accumulated. And it's not during rush hour. There is one window where the specialist is in no hurry. It takes about 20 minutes to service one client with the simplest question. Disgusting.
See original · Русский
3
April 5
There is 1 employee who is approached by impudent people without coupons and he serves them. You want to spend some time. Welcome to this branch. I watched this circus for 10 minutes, turned around and left.
See original · Русский
2
September 10, 2024
One of the circles of hell is most likely organized exactly like this department. You unwittingly climb up to splash out all the accumulated negativity in the reviews during this time. I was already going to go to the Collector's Station, but I read the reviews out of excess time, there is the same trouble. So it's not about the specialists, but about the organizers. A couple of days ago I was at MTB in the MOMO shopping center, there are practically no queues there, and this is in a large shopping center near the metro. At least five specialists work like bees. There is a bank branch near the metro station, one of the three specialists works, rarely two. 1.5 hours in line!!! What year is it now? Stop squandering, disrespectful bank managers!
See original · Русский
5
March 26
03.26. 1. There are a lot of people, there is one cash register and one economist. The time is 18.18. 2. My money is in my personal account, I can't withdraw it without an economist. What kind of madhouse is this? They take the money, but they don't give it back!
See original · Русский
1
September 10, 2024
The bank is very necessary and useful for such a lively and crowded place, but to make it so tiny is certainly a mockery. On September 10, the ATM did not work. The queue machine was jammed. There were 2 workplaces, there was only one cash register and I was at a long lunch. It is definitely necessary to correct the situation. Waiting in line for hours does not color the bank. React
See original · Русский
3
May 28
Incompetent employees. They cannot provide answers to the questions of the comments. They work very slowly. After half an hour of waiting, they did not get to a specialist.
See original · Русский
November 19, 2024
The waiting time is an eternity, absolutely no movements after 20 minutes of time, 1 window during working hours from 13.40- 14.20, then another one was opened, but there was no acceleration of service, which indicates the unclassification of employees at all!
See original · Русский
3
November 27, 2024
I've been to this bank branch several times and always spent a lot of time in line. The last time was more than 1h30min. In the interval from 12h to 14h, one operator works. I would like to see changes for the better.
See original · Русский
April 4
The service time for one customer is about 30 minutes, and the staff is rude to customers. The service is extremely disgusting.
See original · Русский
2
September 10, 2024
The branch is disgusting , as is the bank itself
I am very sorry that I have to take advantage of it
, the service is terrible
People who work until 6 pm are simply physically unable to perform any operation , because there are always a carload of people
disgusting!!!!!
See original · Русский
4
October 7, 2024
Awful. The only advantage is the location. There are always some breaks in the bank branch and only one employee works. While you wait for your turn , you will grow old . There is no normal air conditioning in the room, there is nothing to breathe.
See original · Русский
3
April 7
The bank is full yyyy , in order to block Katu , she served 2 hours in the queue . Very slow maintenance ((((
See original · Русский
September 16, 2024
I have not seen a worse department in the city yet. - One employee, the second at lunch, 20 people in line, from each booth you can hear everything they say.. in the end, their machine broke down, which issues coupons 😅😅
See original · Русский
2
November 5, 2024
There is 1 consultant working, the queue is huge, we sit for 49 minutes, 1 person has advanced, this is not the case, the second consultant solves his business on the computer.
Resolve this issue!
See original · Русский
July 10, 2024
A disgusting branch, 3 people work in the bank, there is no police, there are no responsible people on shift, there is no complaint book. The service is very slow, 15 people were gathered in the queue. They serve drunks. The machine works and does not work.
And to write a complaint, I need to go to the COLLECTOR. It is worth checking the work of this institution.
See original · Русский
7
February 4
Do you want to spend your life here?
I waited in line for an hour to buy currency.......
See original · Русский
3
May 1, 2024
A good bank, the queues are not long. Professional approach and pleasant service. Any financial issues can be resolved.
See original · Русский
2
April 14
Long service queues are insanely large, no one explains what, but it's important
See original · Русский
2
July 10, 2024
The service is very terrible, the coupon issuing terminal is not working. There is no administrator, a full bank of people, slow service. They do not want to provide a complaint book, some excuses are "The administration is at another branch." 2 hours of waiting in line!
See original · Русский
3
April 9
Not a bank branch, but a stall with seeds. Cashiers are rude. They work like flies. On 04/09/2025, from 13.30 to 15.15, only one ticket office was open. There are a lot of people. You ask to open another cash register and work faster, they say that don't get involved (cashier Karanevsky A.N.).
And this is all the time!!!! Beware.
See original · Русский
December 10, 2022
An excellent bank branch, the staff know their business, explained everything, told me what and how to pay,politely and specifically, the branch is clean, cozy, there is a sofa where you can sit in a small queue, not far from the metro and the department store Belarus, I will say so I liked this bank branch!!!
See original
6
February 15, 2024
Super slow service. The cashiers don't seem to want to work, half of the queue left while I was sitting here, many people just left. Because it is simply impossible to sit with a queue of three people for half an hour, and at the same time not one is serviced!!! Terrible bank, I do not recommend it
See original · Русский
4
April 2, 2024
The staff is working fine, but there are few 1-2 employees. I don't remember where else I had to come and sit in line for 2 hours. It's tinny. Therefore, 4 points for the work of the staff and a number for the organization of work by managers
See original · Русский
1
December 23, 2022
I want to thank specialist Julia. I applied to the branch for a loan consultation. Yulia provided high-quality advice, explained everything, and offered alternative options. I have no doubt that it is in this bank that I will take out a loan. It's nice that they offered to come up at a convenient time without queuing to submit documents. I will definitely return to the branch for a loan!!! And I wish Belinvestbank more such good employees!
See original
2
October 31, 2024
Only the cash register works and it goes off periodically for a break, but the cash register is alone ...
The specialists are sooooo unhurried. Lost time.
See original · Русский
May 3, 2024
I took the card.
I read the reviews and thought I'd sit in line.
But I came and there was no one to see the specialists, a couple of people at the cash register.
The service is good, I recommend the department 👍
See original · Русский
October 3, 2024
There is 1 (!!!) specialist working in the consultation. does everything very slowly. the queues are eternal!! customer orientation is 0.
See original · Русский
March 22, 2024
I recommend that the bank's shareholders share the profits and solve the problem with personnel. There is no administrator or sane employees at the department.
I sat for an hour, only 5 people were called, and is this a modern bank?
See original · Русский
3
April 7
Waiting in line for 2 hours at 10 a.m. is like this
See original · Русский
2
July 20, 2023
The service is very long, all of the following is true! Each person is served for at least an hour. The most unfriendly department and staff. Nevertheless, a girl with white hair works there (she did not have a badge on her, I do not know her name), who did not change the number in the bank's personal account for SMS notifications and had to go there again and sit there for an hour again because of incompetence!!!
See original · Русский
1
September 10, 2024
It's the worst bank I've ever met!! Queues for three hours! One specialist is working! There is no complaint book (or they did not give it)! Questions are answered with rudeness!
See original · Русский
October 20, 2022
The bank is ordinary.In order to buy currency on 20.10.22.I went to the department store Belarus.The currency exchange office did not work, they said for a long time.A branch of Belinvestbank has opened nearby.But that's where all the good things end. There are 4 people in the queue. 2 cashiers are working.My coupon number is 65.I'm sitting and waiting.The stuffiness is unbearable .People in outerwear on the street are + 4 , and here you can faint from the heat. Everything is finally about happiness, there is one person in front of me in the queue. And the cashier served this person for 30 minutes. In general, after 40 minutes I was able to buy currency. Somehow, it is necessary to provide comfortable conditions not only for bank employees, but also for customers. It can make a separate queue or cash register for currency exchange operations.
See original
3
August 2, 2024
One person was served in an hour , 1 out of 3 ticket offices is working , although staff is sitting at each place
See original · Русский
1
March 29
Queue-queue-queue, after 16.00.
See original · Русский
2
August 2, 2024
A great bank., you don't know how to kill time, go to the bank branches, sit for 3 hours waiting for a miracle and get that miracle in the form of 1 person who says I can't serve everyone alone.!!! ZBS TOLON IS 153 AND THERE ARE ONLY 130 ON THE SCOREBOARD.!!!! Let's open even fewer branches.... for 1 person...!!!
See original · Русский
1
December 1, 2023
A good department.
Everything is well and clearly explained.
Fast service and you can get a consultation by appointment
See original · Русский
December 30, 2023
There are always a lot of people, a small room, few specialists, hence the queues and waiting times are very long.
See original · Русский
2
June 7, 2024
I come in once a month. Queues are minimal. Friendly staff. I like it!
See original · Русский
September 1, 2023
The attitude is very good, they explain everything clearly and competently, they will help if it is not clear, but because of this, there is a very long waiting time.
See original · Русский
August 3, 2023
A bank branch near the metro with one cash desk and 2 specialists. And at 17.50, 1 more specialist closes and only one works. The queue for bank cards to a specialist is huge: I sat in line for an hour and a half to get a card.
They didn't ask for the code word when making the card. The question is rhetorical: what will I do later if I forget the PIN code?
The mobile app for iPhone does not work, which makes it difficult to use the card
Politeness is also not a quality possessed by employees of a bank branch.
Without queuing, people are accepted to pick up cards for some reason, although when making a card, neither an entry nor the possibility of delivering a card, so as not to sit in line for half a day, was said.
At 18.00, people were told not to take a queue, because they would not have time to serve.
In general, I do not recommend the bank, there is no customer orientation. It is a pity that the organization cooperates with this particular bank!
See original · Русский
5
January 17, 2023
Convenient location. The department, although small, is pleasantly surprising.
I have never encountered long queues. The service is prompt.
See original · Русский
1
July 21, 2022
Incorrect presentation of information on the help for the operating mode. Information about the lunch break from 14:15 is provided. However, when I arrived at the department at 13:13, I was faced with the fact that only one employee was working, the second was at lunch and would come at 14:45. In fact, serving one person for more than half an hour on a long-term service, there is no one to serve other customers. I had to wait for more than half an hour. No one was served in front of me, except for the mentioned client. I was given a minimum of time and attention. While servicing me, a bank employee simultaneously solved other issues with respect to other clients. Besides, her workmate was talking too loudly. Both of these things prevented me from getting acquainted with the document provided for my signature. Ventilation of the room is not carried out according to personal perception. It's very stuffy. And this is in cool weather. What would have happened if the weather had been hot? Besides, the cooler is empty. Very sad impressions after visiting this department. It should be noted that, depending on the department, the quality of service differs significantly.
See original
8