I was a client of this bank in the 2000s, today, of course, the team has been updated, as has the room itself.At the same time, the bank's strategy has always been customer-oriented, especially I would like to mention the services of the retail business, and Natalia Gerasimova, a specialist who is deeply empathetic, professionally performs her duties and is focused on customer requests, and adheres to the bank's local regulations flawlessly. Thank you.
Unfortunately, I was extremely dissatisfied with the service. There was only one specialist working in the hall, which led to the queue moving very slowly. I waited for about 1.5 hours, although there were only four people in the queue.
I understand that everyone has busy days, but this attitude towards customers causes dissatisfaction. I hope the bank's management will pay attention to this situation and take measures to improve the quality of service. Otherwise, I'm afraid that many clients will prefer other financial institutions.
Monday, 6 p.m. I sat in line for 30 minutes. Although it was only 5 people and two cameramen. As a result, the employee gave the wrong answer. That a repeat visit was required. Next: the app has been terrible since the last update. In short, I strongly do not recommend it. If you have a salary bank, please note that they do not have free cards. You will be charged extra money everywhere. That is, the bank charges money for the service from the employer and from you!