I stopped by the damage control department. Beautiful office, courteous staff, on weekends in the morning without long queues. Overall, I liked everything. The only thing is it's a long way to get there, but this is for me specifically.
I would like to express my gratitude to Olga Sergeevna Brynchikova's manager for her sensitive and attentive attitude to customers! She consulted very competently and humanely, patiently answered all questions. During our communication on car repair, she reacted very quickly to my messages and calls.I wish you all the best, good luck and good health! Only pleasant emotions remained from communication.
For the first time I had to contact this insurance company. I was pleasantly surprised by the attitude to customers, prompt work, competence, everything was politely explained and no disputes arose in the process on the topic of an accident. Special thanks to the manager Artem Glushko for the work done! I give an excellent rating 👍
Belgosstrakh stands guard over the well-being of citizens and is ready to help a particular person in difficult life situations...and there are other situations: water is pouring down on you from above, the electricity has gone out, the water is rushing into your apartment from the vestibule- urgently remove the voltage otherwise 220 volts...And that's where BELGOSSTRAKH comes to your rescue, and that's a fact...that's why I ran and extended the contract, which expires in October, so as not to miss out on insurance in the rush... THANK YOU to the professional people who work there...they are competent and one more thing - they arrive to the minute...You have to wait from 9:00 a.m. to 12:00 p.m. for other organizations, but BELGOSSTRAKH doesn't work that way, minute to minute, and it's GREAT! Based on my misfortune, I call everyone to BELGOSSTRAKH! You will see the benefits for YOU and you will not regret it !
I had an unscheduled check-up on Saturday, and the whole procedure took less than an hour! I was very pleasantly surprised) Special thanks to master Vladimir: he quickly examined and even helped to knead his hands (the weather was bad, I had to get dirty)!
Good afternoon. I applied in Belgorod for the first time. What can be said about this institution. I was very pleasantly surprised by the service. It was my turn to see a manager named Alexandra. She was a very nice girl, she explained everything clearly and told me where to turn in the future. I left only positive impressions. I was satisfied with the service.
Excellent branch of Belgosstrakh, competent specialists. There is a queue, you have to wait a little. The updated parking lot for vehicle inspection is super, as is the inspection specialist, politely, quickly, clearly and to the point! Well done!
I applied for the settlement of the accident case, very efficiently organized and worked out. The girls quickly arranged and explained the procedure. Despite the fact that I delayed the recovery, the insurance staff reminded me of themselves and the need to do the work. Thank you very much, I recommend it
I do not recommend it!!!!!Before you starve anything or anyone in Belgosstrakh, think 1000 times!We have an insurance case.:a child with a burn on his right hand.We still haven't received the payment.They are sent from one , to another, to a third, etc .It's scary to imagine if it's not possible to get insurance for such a small thing, what would happen if a big disaster happened.As an insurance premium, they reminded us immediately upon contacting us that we had not been paid, although the deadline for this contribution had not passed.
An example of high-quality service and convenience for visitors.Everything is thought out as much as possible.The queue is moving fast, and an agent approaches a convenient parking lot at the appointed time.Saving time on the face.
Unfair treatment of customers . Hello! Compulsory civil liability insurance for vehicle owners. After an accident, by applying for an insurance claim in Belgosstrakh. After that, the total waiting time for the initial repair inspection is calculated, concluded, and supplemented. The examination, also with a conclusion and calculation, was 24 DAYS (excluding weekends). The payouts leave much to be desired.
Good day.On 03/21/25, I applied to Belgosstrakh for an insurance payment to Svetlana Vasilyevna Plusheva, a specialist.A wonderful employee, immediately got into the essence of the issue, explained,showed how to do it right,just the nicest person, more such employees.
Electronic queue. Spacious room. An insurance case is quickly issued, the inspection site is also there, you can quickly make an inspection. That's where the advantages end. An additional examination should be expected for 2-3 days or more, the cost of the additional examination is more than two weeks, and every day they are fed breakfast...
I will write in general for this organization! I insured the car under a hard hat, they said a lot of good things when insuring, insurance payments are made comparable to repairs, they hung up passing insurance, ostensibly for a discount. And in essence, they did not explain the significant nuances.
Unfortunately, a relatively small insurance event occurred and it began. They say one thing is actually another. Initially, they paid a small amount and said repair wherever you want, and if there is not enough money, we will recalculate and pay extra, do not worry! I repaired it, of course, I didn't have enough money, took all the necessary documents and brought them, they accepted and a week later the call was REFUSED, the repair was too expensive.
I say you said you would recalculate, they answered me you were not repaired at our station, but what you were not told, well, you forgot, it happens.
I say you completely refuse or pay something, I was informed we can pay you about a tenth.
I talked with them for a long time, agreed to at least a tenth of it, as a result, I received a message for half the amount of the tenth part. I am shocked by this organization, I have to repair according to my contract only at their stations, but if the amount is three kopecks, then we will pay you.
PS for information, the painting stations they offer have a very low rating, there is no guarantee, students do not paint for the device, etc. The representative of Belgosstrakh told me we don't care how you get painted, the main thing is that the damage is covered up, but what's there and that's not our business. Therefore, such low-level stations cooperate with them.
When insuring, pay attention to who and where you will be repaired under the insurance policy, maybe you yourself will repair the car no worse for the money that you need to pay for insurance.
I add: after my call asking why not the entire amount that we agreed on was received, they replied to me tomorrow we will transfer more (tomorrow the money was transferred and I received my tenth of the amount spent on repairs). I wonder if I hadn't called and clarified why they hadn't transferred the entire amount, would they have transferred it or not???
I did not like the service, specialist Margarita Vasilyevna Brilenok clearly did not want to work, I had to ask and find out everything myself. As a person who does not work in this field, it is difficult for me to know all the nuances, I would like a specialist to tell and explain what and how.
the service did not cause any discomfort, I did not wait long for my turn to the manager, the damage control manager was also normal (I had no questions with him)Parking is a bit tight. so, summing up , it turns out that there are no complaints .
The inspection is prompt, thorough and professional, they invite you to the agreed time, there are boxes when there is not enough natural lighting. I liked everything
Why do we need a single reference system if it can't even correctly suggest the operating mode?? 5.01 traffic accident. I call the help desk and ask if the loss office is working on 6.01 or not? The operator's response is oh, I do not know how it works. Of course, nothing works. The service is excellent starting with the help
I do not recommend this company. To receive the examination service, you must at least become seriously ill. They are constantly denied one or another examination.
I do not recommend this institution for health insurance.
Terrible, terrible, terrible.
Insurance claims have ridiculous payouts. The car is 3 years old and has a mileage of 30 thousand. Painting / repair of the bumper, replacement of blinds, replacement of the parking garage 600 rubles.. The price of blinds is actually 400$ repair the bumper color from 150 $ parking lot 50 $.. It's clear that no one wants to overpay, but 600 rubles is a laugh.
Good afternoon, Svetlana Dasyukevich handled my insurance case. Thank you very much for your clarity, literacy and patience.…
An experienced specialist
There are no complaints about the institution itself. But there is almost no mobile Internet in the building. I had to go outside during the application process, go in the direction of the nearest tower, and mobile Internet appears halfway to the shopping center (100 meters from the entrance to Belgosstrakh). This is all a journey in order to open a tab with card details in the mobile application.
The manager got caught being a terrible boor, cashing in on the cost of new spare parts, and actively tried to convince her to make repairs at her own expense. The experts are professional, competent and very polite.
I would like to express my gratitude to Andrey Sergeevich Mikheev and Ekaterina Bardiyan for their sensitive, attentive, humane attitude, competent advice, and help provided to me. All the best, good luck and prosperity to these wonderful people and Belgosstrakh!
Professionals in their field. There are many windows for handling. Everything is explained in an accessible way. The insurance company itself is so-so.
Friendly service. Nice, pretty girls. They arrange everything promptly. There were no questions about the service, everything was explained and shown. Thanks to the manager Degtyareva D.V., only pleasant emotions remained from communication.
A wonderful company with a competent and fair approach to its services. It's a pity that the location for filing an insurance claim for residents of most areas of the city is not very convenient. But they solved this problem by the possibility of submitting an application directly at the office of an independent appraisal company, where the damaged car is immediately evaluated (it was submitted in this way to Kalinovsky 68a and everything is great, they consulted on the phone in advance and practically did not spend time, everything was decided during the lunch break). Thank you for taking care of your customers.
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Александр Юхнович
Level 4 Local Expert
February 1
It's a very sad place, as is the insurance company itself (as it turns out). By location: you need to walk from the parking lot to the office.. from the office to the car inspection site (if there is an accident) you need to drive because the entrance is from another street. About the company: I get the strong impression that I owe all the employees of this organization even if they drove into you..)) the manager is a rude madam (although young), whispers something to you with a displeased face through the glass of a protective screen in a large noisy hall, then they assign you another day for evaluation. Evaluation is a different story. They are trying in every possible way to prove to you that your car (and yourself :))) is worthless and you do not have the right to claim adequate compensation, because you just have a citizen. They are looking for the slightest reason not to pay at all. I just extended it for 10 years and regularly paid the citizen in this office, it was a mistake and the last policy in this place.
Many thanks to the managers and inspectors of the company. We helped to resolve the issue as quickly and efficiently as possible. We answered all the questions that arose and were always in touch. I am glad that I chose this company to insure my car
I advise you to bypass this insurance policy. They do not make a full CASCO payment, the Jan employee ignores questions and messages in general, occasionally unsubscribing with phrases on duty. The staff of Belgosstrakh react quickly when it is necessary to remind about the extension of insurance, then ignore and rudeness. The application for payment was written on August 1, October 30, all in the same place.
It's a good place, they arrange it quickly, I've always done it here for a car, for several years now.
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Мария
Level 5 Local Expert
December 21, 2024
Teach the appraiser (+375 (29) 657-78-55 here's his number, since he didn't even bother to introduce himself) It's OKAY to talk, not be rude and raise your voice at a girl!!! And what kind of nonsense is this, why won't the insurance company pay me ANYTHING extra for a new part and for installing a part? And where is the new inspection report? Where are some documents? WHO WAS THAT AT THE CAR INSPECTION ANYWAY, AND WHAT DID HE SAY TO ME?! Why is it all in words?! Where are the documents?! What kind of office do you have?! When I called him back to clarify the repair and so on, to put it mildly, I was sent! I won't insure myself with you anymore, and after such a mess, I'll tell everyone to avoid you!
A full set of stars for quick paperwork, no queues, a comfortable and spacious operating room, inspection in 20 minutes, a large parking lot for inspection. Everything about everything took about 35 minutes. The case, however, was not difficult. But I liked everything!
I ask you to take measures, according to a very arrogant specialist, Kuprevich Olga Alekseevna, who is trying to limit your payment in any possible way! And even more so for a hard hat!
He demands to provide documents that have nothing to do with the case, ignores messages, does not answer questions from your side, gives feedback for a very long time!
To clarify the situation, I had to pry out the phone number of the head!
Feedback about the Company Belgosstrakh, if you want to insure your property, I do not advise! How to take money for insurance, they take it in full without hesitation. How to pay in insurance cases, they will find a million reasons to pay 10 percent of the damage!!! Terrible company!
Inconvenient check-in, not obvious parking location. But these are all the disadvantages of the location. There are no complaints about the work of Belgosstrakh, although I was constantly expecting a trick and looking for flaws. The polite girl described in detail the procedure for filing a damage claim, helped fill out the paperwork, offered to choose the time of inspection of the damaged car by an expert. At the appointed time, to the nearest second, the expert stood next to me and also politely and clearly told me about the procedure being carried out. I am waiting for compensation to the card, suddenly the amount will be less than expected? But even in this case, I was warned that they were ready to revise the amount if hidden damage was detected. In general, I am surprised by the service.
The staff was polite, the service was quite fast, there were no queues(I was there twice, because I filled out the Euro protocol incorrectly), they helped, told me, showed me how to do it correctly
An evro protocol was drawn up after the accident . In the end, they sent me 20.92rubles. There was also a hard hat in the car. And now you'll have to paint the bumper out of your pocket.
Unfortunately, I had to visit the loss adjustment department. The staff is polite. Clear. There are no queues.
Separately about Belgostry: in the last couple of years, the company has deteriorated very much, there are pennies on insurance, which are not even enough for a third of the repair. All appraisers are independent, it seems that they are not qualified, they do not know their job at all. In general, I do not advise anyone. Try to look for other insurance companies.
Such places are usually not visited for the most cheerful reason. And it is especially valuable when you are met by kind-hearted people who are ready to help as much as possible and relieve the burden of problems with their excellent work.
We were satisfied with the service. The waiting time on Saturday was 2 minutes. The employee was friendly, explained everything well and quickly arranged it.
I would like to express my deep gratitude to specialist Bambizova Tatyana Mikhailovna.
The clear, professional work of the specialist was pleasantly shocked. I am writing a review on behalf of my father, who is asking for such a thing for the first time. Therefore, I can conclude that Tatyana Mikhailovna is an excellent specialist, thanks to whom a positive opinion about working in the organization as a whole is formed.