I called in the morning, asked if it was possible to make insurance, and received an affirmative answer.
In the late afternoon I arrived, and immediately heard a lie that the new employee was not experienced, misled you (what an experienced employee does in such an institution), then a lie that we do not make such insurance (although I did this insurance with them earlier), then a lie that a specialist will bring me tomorrow the insurance goes wherever you say, and after half an hour I called back, and again said that they do not do such insurance. As a result, she advised me to go to another place. And the problem turned out to be that there are no forms.
And the employee also said about Friday evening that it was too late for such questions, although I arrived two hours before closing time.
I ask the management to pay attention to the work of your employees.
08.11.23. I was in this office.