There was a good branch, there were no queues at the cash register, there was a queue for 1-2 specialists, there was a cooler with water and seating for waiting. The specialists are polite, they display currency exchange rates and prices for precious metal bars on a separate screen. Cozy, fast, professional. I was pleased with the visit.
I asked about the availability of gold bars at the number in the call center, and they gave me this branch. The fact that they are closing today is not indicated anywhere earlier, that they stop buying gold in half an hour, too. I arrived at the department at 16:45, approximately. Apparently, you need to work in this bank in order to be able to conduct any operations in it. Disgusting
There are long beeps all day and no one picks up the phone. I'm calling 7 different numbers. Actually, the service in the bank itself also leaves much to be desired. I was too lazy to write. And here I decided, while the beeps are going on. I will switch to another bank. Some disadvantages
At 10:04, I came in fourth to pick up the card, as a result, I was served after 40 minutes only, while the business cash desks stand empty. The schedule from 10 to 18 is absolutely inconvenient
Good location, served quickly. The exchange rate is slightly lower, but there are no queues in which you can stand for an hour, as in another bank nearby.
They quickly served , explained the nuances, and advised a solution to the issue.
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Леся Т.
Level 7 Local Expert
May 12
It's a nightmare, there's only 1 cashier and 1 cashier, who doesn't even have anyone to replace him when he's having lunch. Stand in line for half an hour so that the cashier goes to lunch..There was no time to wait anymore
The attitude towards customers is terrible . They wanted to carry out the operation through the cash register . They came 4 minutes before closing time and refused to accept it . The schedule is indicated until 18.00.
We have not updated information about the commission on swift transfers. They said they would spend some time checking the payment (for me it was the first bank that does this)
It is convenient that this branch has opened in Titan.
There are few people, the whole range of services is available, and the exchange rate is very profitable. It's nice that it's differentiable - you take more, more course.
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Paul
Level 5 Local Expert
February 20, 2024
unfortunately, I came across a boorish employee of the bank, who answered my question about the clause in the contract, quote: "don't you like something? We got up and left here." the bank's management did not respond to my complaint