To replenish the card is a big problem. One ATM has been "temporarily out of operation" for almost six months, the second one is the one that says (Santa) the brake is such that it is impossible, barely accepts only one hundred rubles, and when you press print a check, the screen freezes and goes out and of course the funds have not arrived. I called the support service, they said wait, it may take several days. In general, Mom, don't grieve. With such a service, you will most likely have to change the bank.
The bank itself is good. Polite staff. Everything is convenient inside the compartment. But it's terribly inconvenient that the queue is in the corridor and when the service takes place at the first checkout, people are sitting half a meter away from you and "breathing down your back"
One window is open in the evenings, huge queues, and a low level of professionalism of the staff. The time spent in the bank is 45 minutes for 5 people in the queue. It doesn't take a year for a bank