BelAutonomia
25 reviews
May 8
Good day. Of course, customer service is at this level.....they can study for a year in the salons of Brest, Minsk. The staff talks to each other in this slang))) and they discuss personal issues, which everyone can hear. The service speed wants the best. They don't understand the problems that arise in the car itself. A problem was fixed, an icon popped up on the scoreboard, the chair was laid out and the car was returned to the same position.
If I have the opportunity to work in another center, I will definitely change it.
Are you guys learning to be polite, well-mannered, and helpful?
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January 2
Terrible service. There are no qualified specialists. They're cheating. They released a car with a serious mistake and kept silent. Preventive replacement of the rubber seals of the gearbox was not performed. As a result, I had to pay again and fix everything after them in another service. Of course, they did not return the money for the work.
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May 21, 2024
I am completing the review. After the complaint and feedback, I was contacted by the head, who promptly resolved all issues. As a result: I drove the car to the sun and left on my own, and on Mon they installed everything and sent their car for me. There are no questions about the quality of the installation yet, everything seems to be done with high quality. Thank you to the head, a good man, but the quality of customer service by managers leaves much to be desired.
Terrible service. Barely, within a few days, I managed to sign up for the installation of a trailer. I was booked into the sat at 10:30 in the morning, arrived at 10:25 (by the way, I'm not from Pinsk, 65km in one direction).
I arrived, more or less quickly issued the documents and handed over the car. Then the car just stood there for an hour, no one even drove it into the garage, after an hour it was still driven, I went up to the client area and waited, after 10 minutes an employee came and said that there was a 50/50 chance that they would not have time to install it today and would need to leave the car for another day!
No one warned about this in advance, and no solutions were offered. Either pick up the car now, or wait 4 hours, and we will tell you by the end of the working day whether we are in time or not, if not, then I would just sit for half a day, I would return home on diesel, and I would have to go to the sun again!
Here is such a wonderful OFFICIAL DEALER in Pinsk!
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4
April 30, 2024
The staff is very pleasant, the service station works at the highest level. They repair the car quickly and efficiently. Nice prices for spare parts and repair work.
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January 21, 2024
In addition to selling cars, there is an excellent service station. Reasonable prices, maintenance of all car brands, all types of work except bodywork.
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May 17
I was there for that. Haval. Everything is fine, and fast.
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April 27, 2022
A wonderful salon, very convenient Parking, customer orientation is just super from the door. Everything is bright, the atmosphere is very cozy, this is important for me))), but most importantly, I want to mention Kirill Petrov and Igor Novik, these are excellent specialists.
The staff are all professional and unobtrusive. Guys, prosperity to you, and career growth. Thank you for your help!!
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April 3
Tea/coffee is served by all the smiling people +
The disadvantage is that the staff is not very competent - there are nuances in the documents.
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July 5, 2022
Why is the VW car center in Pinsk the best salon and this is undeniable? Because it is visible to the naked eye. Besides, from the very first visit. Even if you were accidentally blown here by a breeze / brought by your feet / brought by idle curiosity.
Because there is something here that, unfortunately, is missing in other offices. You are welcome here, and the smile on the face of the staff is far from being on duty. Here you are ready to patiently answer the most tricky questions. And they do it with knowledge. There is certainly something to compare it with.
Because it is the team that works here. And this is clear and visible to us, the layman.
And there's also something you miss so much. It is here that the already forgotten "culture at work" reigns in places!
We were lucky with Kirill Petrov and Igor Novik. They were the first to meet us when we (ah, let's see what they offer here) crossed the threshold of the salon. They were the ones who shook our hands heartily when we made the purchase of the long-awaited car.
Special thanks, of course, to the guys!!!
I would like to thank the employees of other departments as well. Thank you guys!
Thanks also to the head of the salon! After all, you need to be able to assemble such a cool team! Right?
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November 30, 2023
Under warranty, we drive UAZ. Minus all the stars.. Except as a service replacement, there is no normal repair. And now they took a car with a slipping clutch. I hope we won't go there again.
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May 9, 2024
The prices of cars are simply space... With an average salary, you don't even dream of buying a car.
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April 27, 2024
I've been here a long time. But... Even looking back, I will say: "The service is at the proper level ...".
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April 19
Everything is generally decent, questions are answered and told.
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November 5, 2023
Maybe everything is fine with them, but it turns out that the headlights, for example, do not adjust - there is no equipment
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December 13, 2021
The car dealership is located at 13B-1 Rokossovsky str., Pinsk, Belarus.
The staff is competent, the consultation when choosing a car is as detailed as possible. Everything is OK, I recommend it.
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4
August 2, 2022
Thank you very much to all the staff of the car center) We were vacationing in a sanatorium near Pinsk, we came from Moscow. On the way, the car's receipt flashed, and there were other problems. The car was put in order at the car center, all problems were eliminated. If it were possible to put more stars, then I would definitely do it)))) thank you! We have already returned to Moscow, the car has arrived perfectly, there is no noise, antifreeze is not flowing, everything is fine)
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September 24, 2024
They work great
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June 28, 2022
A modern car dealership, a great coffee shop. there is a car for a test drive.
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November 16, 2022
Everything is clear, neat, professional, the best service
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May 14, 2022
Nice staff, nice cars and great coffee)
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December 2, 2022
There are no cars to replace if you leave your car for a few days and it's a little uncultured in the rem zone
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December 4, 2021
There are no cars for a test drive in the top configuration, there is almost nothing available
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December 27, 2021
Very good for a regional car dealership!!!
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December 24, 2021
I happened to win a prize here)
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October 8, 2021
Excellent Car Center‼️
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