Belaruski Narodny Bank
Directions
Ратуша
124 m
Information verified by owner
70 reviews
June 21
I want to write my review not about the work of the employees of the branches, but about the attitude of the bank itself to its customers, or rather its board.
About a year ago, the bank released a product: "Digital card 1-2-3". A wide advertising campaign was launched announcing the main advantage of the card- moneyback in the amount of 1.2 or 3% of the transaction amount, depending on the type of operation. I purchased such a card from the bank in March of the 24th year and for a couple of months they actually returned moneyback to me at the beginning of the month for last month's transactions - it's nice. In May, I went on vacation and had an expensive medical procedure. She paid off all expenses with a 1-2-3 BNB bank card. The cost amounted to more than 15 thousand rubles. Of course, counting on a "decent" money back. But in June, the moneyback did not arrive. It turns out that in May, the bank unilaterally amended the agreement with users by posting a note in the news feed on the site that in order to receive a moneyback, the client must "express his consent to receive a moneyback": from 01 to 05 of the month, you need to go to the LC, find the button "I want to get a moneyback" and only after that, by the 10th day, he will receive a moneyback to his account. Didn't have time or didn't know - your problems! the bank will keep the client's money for itself. And he doesn't care what you did to make the payment with their card and how you counted on this money. Also, the fact that the client purchased this card only for the sake of the stated advantage of receiving a moneyback does not bother either!
By the way, you pay for the card in a single payment upon purchase for annual maintenance, and not for each month, as with MTB bank, for example. Therefore, not only will my money not be returned to me with moneyback, but also the money for the card will not be refunded if the contract is closed early. And I will close it, because it is unpleasant to be a bank customer without human ethics!
How to describe such behavior in Russian is up to you to decide. I don't have polite words, so I won't evaluate it here. I will say one thing - I personally am no longer a client of this bank and I will not recommend it to anyone! Since mean deeds from organizations of this level do not fit in my head.
See original · Русский
4
October 6
Many thanks to Ekaterina Kudryavtseva, an employee of the bank's branch in Vitebsk (Tolstogo str. 4)! Professional, polite, knowledgeable. We arrived from Moscow, risked going back without resolving the issue, but everything went as successfully as possible - Ekaterina quickly got into the situation and solved the problem promptly and effectively. Thank you again for your professionalism and kind attitude to customers! Alina and Igor.
See original · Русский
July 19
The behavior of the bank resembles small-time crooked hawkers, not a serious organization. They try to cheat on small things. Regarding their 1-2-3 card, it's a circus in general… To get a moneyback, you now need to have time to log into the application on certain dates and click on a button hidden somewhere! Naturally, they will not send you notifications, just as they did not send notifications that this card (which, by the way, was issued for a fee and on this basis its service was free) will now charge 5p for service. That is, I paid for the plastic, used it for several months and now I still have to pay 5p each month if I don't get 500p of payment. It would still be fine, but now these 500 rubles need to be collected for the most part by paying her "live", because they introduced restrictions on credited cashback from ERP operations (online stores, utility bills, etc.), and the main stream for me was just the same online. In addition, when I issued the plastic, it was said that it was possible to withdraw cash from ATMs of Belgazprombank without interest (as with the partner bank). As a result, they changed the conditions here and there is a percentage from this card (at the same time, it is not taken by Belgazprom, but by BNB itself from its users). Assuming this, I previously withdrew a small amount above the interest-free limit of 1000 rubles and waited a day to see if there would be a bribe from this bank. Without seeing the write-offs, I took off everything else, and lo and behold in THREE!! the day after the withdrawal, I was charged a commission for cashing out my own money in 100 rubles!
In my memory, this is the first bank that changes the terms of service in this way. In small things, sneakily, without sending notifications (it is clear for what purpose).
Of course, all these are small things in terms of the sums I personally pressed, and at the bottom in the comments a specially trained employee will write in official language that he is a fool and we can do what we want, but such small things create an impression of the bank's culture and its attitude towards consumers. Personally, I closed my accounts, to which I received transfers from legal entities in this bank, and moved to another (or else they might change something else). It's good that the first bells sounded on such small things.
See original · Русский
3