I want to thank Bantsevich Irena Antonovna (I hope I remembered it correctly)!
She did all the work with the machine for me, helped me make a lot of payments quickly! It's nice when you meet your own people in foreign places!
The bank's system itself and lending are all cool. But! It seems in this bank that they do not know what they are doing there. I don't give a damn about the customers. I stood in line for an hour and it turned out that there was a break at the checkout. No one even deigned to warn me. And this is only one case, and there are many of them.
We were lucky with the service. The specialist at the checkout and the administrator, who helped pay for several payments through the information kiosk, explained everything and were ready to help choose the best option. The customer orientation of the employees is at the highest level. It does not compare with some other bank branches.
A good bank, but the queues are unrealistic.... It is not clear how the booths work... They are usually divided by operations, but we have one window that serves both currency exchange and legal entities and deposits.....
The service is 3 out of 5, the opening hours on weekends do not work, and this is a big minus. There is no money in the ATM, it is constantly impossible to withdraw money.
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Кошкин Михаил
Level 10 Local Expert
June 17, 2022
The staff are the nicest people, they changed the currency, they provided maximum assistance in the matter.