A very good team of real professionals in their field. They are always polite, ready to help and solve any question you have. A big bonus is a good and convenient parking next to the branch. I recommend it!
I wanted to draw attention to the fact that the bank issues scratched cards. Today I took my card, did not check it immediately because I was in a hurry, but the bank employee did not offer to check it, put the card in my passport. (Until I returned home, I did not take out the card from my passport and did not even activate it) when I arrived home and decided to look at the new card, I saw that the card was badly scratched, and although the new card, as it turns out, even after several years of using the cards, they do not scratch so much.
I will complain!(the photo was immediately taken of the card )
A good bank where you can pay for most services both through employees (I mean through cash desks) and through an information kiosk. And if something doesn't work out for you in the info kiosk, a consultant will help you politely.
Disgusting cleaning, service is very slow, it feels like the employees' task is not to serve as many customers as possible, but to serve out their working hours.
Good service, attentive staff.Andrey, an employee, spent 1.5 hours with us, looked through my mobile banking, found out everything, and made an extract.He treated the disabled man and the elderly woman with respect.
Spacious room, good service. The attitude of female consultants to clients is at the highest level. There are no unresolved issues after visiting this branch of the bank.
There are always long queues.
And this is despite the electronic queue.
If you want to make a payment or change the currency, look for another place - YOU will SAVE TIME.
Maybe I was so lucky, but to pay for something, you need to stand in line for 30-40 minutes, there are a lot of people, there are few chairs in the waiting room, service is slow. I watched the work of specialists with professional interest, I can note the work of a specialist on deposits, a person in his place! But the cash desks work slowly, plus there were problems with communication, these are already organizational issues of the bank.
The most terrible Belarusbank, the service, one can say it does not exist at all. You can stand for half a day and no one cares about you. There are two cash desks, all constantly on breaks. You don't even want to hand over the currency, you just go and end up going to another bank. You don't have a private contractor.
Compared to a five-year visit ago, it has become spacious and without queues.
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3
Пряник
Level 11 Local Expert
January 28, 2022
Not the worst bank branch, but like the rest of the staff, when you need it, you'll find horseradish and the terminal with coupons is always buggy (next time I'll take a sledgehammer, maybe then the right button will be pressed) ;)