I really liked the service. Women are very nice and courteous, even when you address them during your lunch break. The only disadvantage is that the room itself is very small and there are very few places to wait. In general, this department left only pleasant impressions
The service in Belarusbank has become so slow that it's just terrible. And it's not about the slowness of the specialist. In order to make a single payment, it now takes at least 10-15 minutes. I may be offered an information kiosk, but there are payments where it is impossible to change the payer's data in the information kiosk, respectively, I can only make a payment from a specialist. There is a lot of bombast and gloss in the jar, but the result is zero. The specialists in the departments were "disciplined", and the branch was completely out. Yeah, it's better to keep silent about the corporate style of clothing in the branch. And it's also better not to stutter about the service culture in the White House (branch). And as they say, the fish rots from the head. As a 3-star department. As a branch -1.
The steps were repaired, but there is only one information kiosk in the room, very often there are queues
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Alexander Azarov
Level 10 Local Expert
January 1, 2023
One of the oldest branches of the bank with a slightly ridiculous layout. I will refrain from discussing Belarusbank's policies and services. There is nothing particularly good there, and Belarusbank has nothing to praise either as an individual client or as a legal client.
But. Against this background, I definitely want to express my warm attitude towards the staff of this department. The girls are trying! As they can. Well done.
It is worth increasing the duration of work of this department. After a day at work, you can hardly manage to get into it. I have to go to another department