We came to get a certificate, they told us that 1 window only gives out and offered to wait 20 minutes. We waited and eventually called the person after us. We clarified why we were allowed in. As a result, a specialist came out and said that she had 3 clients on loan, allegedly waiting a long time.
And they explained that the certificate would be issued only after 3 days, although the main office said it would be issued on the spot.
I do not recommend a branch for receiving documents
The service is terrible, very slow, and I had to wait 40 minutes to get a ready-made card in my hands. Operators are in no hurry because they have working hours, and people have to wait in line for an hour.Those who have the opportunity to be serviced at other banks go there.