I issued a card to this bank branch (this is the only bank branch closest to my home). Why is there an operation like "pick up a card" (not issue!) it is placed in the same cash register with the card designs. The card was specially issued and ordered online, since the time to collect the card is limited to zero - the bank's opening hours coincide with my opening hours, and you don't work on Sat and Sun either. As a result, do you have to wait more than 40 minutes to pick up the card?? While three cash desks were completely empty and the receptionist only politely explains that there is a queue! Is it not part of your functionality to check passport data and unload cashier 4, minimize the queue? So why are you there to sit out the time? I don't understand how to solve this problem. You withdraw money for making a card in seconds. What can I do to arrange home delivery after 19.00 of an already issued and paid card?
The closest bank to my house by order. The staff is polite, the staff are all attentive and considerate. They will explain everything in an accessible way and help
Unfortunately, this is the nearest branch to the house, terribly slow service, eternal queues, waiting time is very long!
If you have a choice where to go, choose another branch.
If you want to spend an hour waiting for your turn, then you are here. You stand and wait for your number, and any random numbers are selected on the electronic scoreboard, but not yours ..... People came much later, but they are called first, how is this possible?!.. Where is justice?!? I think it shouldn't be like this! If I came first, then I should go next in turn, and not the 5 people who came recently after me! It feels like it was done on purpose! I come here rarely, out of necessity! I do not recommend visiting this bank. It is better to perform all operations on the card. You will save both time and nerves!
For such a densely populated area, of course, the department is small. There are always a lot of people. The staff tries hard, but the service still takes a long time. You can "hang" for an hour (.
Two information kiosks inside with bill acceptors. Outside there is an ATM and an information kiosk with a bill acceptor around the clock.
The operator girl helped pay the state fee for the passport. I did everything quickly, with a smile, kindly and with patience. And all this at the end of the working day! ))) It's a pity I didn't pay attention to the name badge because of the stuffiness in the room...
I came to the bank at 17:35 to withdraw money from the account. The bank is full of people, there are 2 cash desks, one of them accepts such selected operations that the employee got bored and played with hand cream. When asked if it was possible to withdraw money from her, she began to resent why I did not say that from the account. Naturally, this could not be done at her cash desk. Disgusting communication with clients and the work of this department. I've been waiting for my turn for over an hour!
I come here only if I need to make a payment by card. Basically, the staff is not bad, but there is one receptionist who spoils the whole picture. Unfortunately, I do not know her name, but if you have to face her, then you will understand everything.
Good evening, a few words about Belarus Bank.My Brother sent me a translation of the Yunye Western.Everything came in beautifully , clearly , competently and decently. It was very pleasant to communicate....
Not a bad department, basically everyone is polite, only one young lady, in the first window on plastic cards is always rude. How many times I got on it, I always left with a spoiled mood. And the other girls are very nice, I love this department.
Always polite service. Queues, if you're lucky. They will always tell you how to pay near the information kiosks. The only thing that is problematic with parking .
Today I was served in this department, a very pleasant, responsive team.
I was just pleasantly surprised by the specialist Olga Valeryevna Kor****ko, who worked at the checkout. I express my gratitude to this employee for high-quality, pleasant and professional service. It's a rarity nowadays! The compartment is clean, bright and spacious.
It was necessary to pay for the renewal of the passport. At the entrance, an employee met me, took me to an ATM and in just a minute she made everything clearly, quickly changed the money, even received the change on the phone almost instantly
Excellent service!
The boorish attitude and communication of one of the consultants, often one or two cash desks work, first of all they always serve legal entities with which contracts are signed, and ordinary people who stand there for an hour have to stand for the same amount.
The ATM did not go to withdraw money, I wrote everything, only you can withdraw 100 rubles and so on up to 500 rubles.the service is very good, they do everything quickly, they help, well, in general, the service is at the highest levels.The waiting time takes about 10 -20 minutes.the attitude towards customers is very good.
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Андрей Криж
Level 19 Local Expert
February 20, 2024
02/20/2024 at 16.24 I came to pay the Belarusbank loan, it's 17.29 now, but my turn did not come, people are in an hour, no one is in a hurry, two cash desks are working, but in reality one, since they are closed for a break, everything is for people, thanks to Belarusbank
The older one who is sitting in the hall is inadequate. I asked her to help and almost burned her with a look! Although I waited in silence for her to pay attention to me! Did I interrupt her from discussing my health with the belneftestrah insurance company? And let the client stand waiting.
Eternal queues. In the evening, because there are a lot of people, in the afternoon - 1 or 2 windows work. ATM and information kiosk with cash reception on the street. There is an information kiosk in the room
It's been a long time since I had to pay at the bank. Very long service. Unclear distribution of responsibilities among the bank's specialists: there is a queue in one window, there is no one in the other.
A good department with an intelligent consultant. A very highly qualified specialist who can really answer your questions. Unlike Belarusbank's telephone specialists.
There seem to be enough service windows, but the queues are moving slowly. I don't really like the fact that operators are forced to trade and sell lotteries in the market, which is also the reason for the slow progress of the queue
It is not clear how people are served! There are people without a ticket and people on an electronic queue. I ask you to deal with this, since this is not the first time, but specifically the 4th window in the bank accepts people without a ticket out of turn.
I paid by card in the info kiosk. I asked for the help of a girl consultant. It was a surprise to me that the consultant quickly helped me make the payments. Moreover, she entered the account numbers herself. And there were quite a lot of bills. As a result, in a few minutes she helped me make payments that would have taken 15-20 minutes to pay in my info kiosk. Thank you. Pleasantly surprised.
10 people in line, and there is one window of work, I asked for more than an hour in the middle
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Катерина Фролова
Level 6 Local Expert
November 20, 2021
There is almost one bank and ATM per nearby block. There are huge queues at the bank branch every time. Very slow service. The administrator in the hall, although he helps visitors to perform operations through an information kiosk, but does it with a face "how tired of everything". Often, the system freezes in the branch and visitors cannot perform settlement operations.
There is often no cash in the bank room of this branch or the ATM does not work at all.