Instead of the usual account, they opened a new one for social benefits. Although it was still possible to list for the old year. they forced an elderly person to apply for insurance on a 15rub social account card (they say you want a card, pay 15rub).
Employees do not know about the bank's products, and they have not even heard about the existence of SamsungPay. They were not allowed to withdraw money using the passport. It couldn't be worse