A common problem of all banks (this one was no exception) is that no matter how many cash desks there are in the layout, only one or two actually work, but everything else is fine
I'm standing at the currency exchange with coupon No. 20, but they call my aunt with coupon No. 21 to pay for communal services. They let me through because No. 19 also just paid for the communal service, and the cashier is too lazy to switch the program every time and it solves its problems by sorting customers independently. But in general, an ordinary bank. The usual staff. Nothing special.
You always find a solution to the issues you are dealing with. They will prompt, help, and orient you. The offer to use the bank's services sounds unobtrusive, calm, with a smile.