Evaluation: 1 out of 5
Review: I am extremely dissatisfied with the service provided by Belarusbank. The main problem is the catastrophically slow operation of computer equipment. Every action in the department takes an unacceptably long time - downtime during operations reaches several minutes.
When trying to perform even a simple operation, you have to wait for the system to process the request. This creates huge queues and forces customers to waste valuable time. It's especially frustrating when you're in a hurry and realize that a significant portion of your time is spent waiting for the computer to respond.
Such a technical condition of the equipment is unacceptable for a modern bank. I hope the management will pay attention to this problem and take measures to modernize the system. In the meantime, I have to recommend avoiding visiting branches during rush hours due to extremely slow service.
It would be very good if an electronic queue was installed in this department and the distinctions between the types of operations on the windows were immediately visible. There are very long queues of people who, if they visit this branch for the first time, do not know which window they need and move from window to window, which naturally slows down the queue and arrival at the bank.
The service is decent , professional, tactful and attentive. But the queues that are gathering are a terrible sight. Whenever I come, (very rarely) there are always crowds of people who are waiting for their time. It would be great to set up an electronic queue)
The staff and the bank leave much to be desired. Efficiency is clearly not their strong suit. When you ask why the money transferred from another bank arrives the next day, the bank employee talks all sorts of nonsense, like this is the most operational bank. And even when issuing a card ordered via the Internet, they are brazenly rude.
There is no electronic queue. No one knows which window to stand in. Of the three windows, 2 are working at best. And if you change the money, then you have to stand in line with the pensioners for almost an hour.
A bank is like a bank. Two information kiosks. Queues at the end of the month. Well, as everywhere else, though. One wish is to put one info kiosk on the street. (Well, at least the front part 😂). People would thank you very much. The nearest information kiosk is at the village of Brovki, but even that is already full by Sunday morning.
A small stuffy bank (( only here there is a lunch break, when the entire branch closes for an hour, along with terminals and information kiosks. Constant scandals in queues, it's high time to make an electronic queue. Although the department is near the house, but I try to walk on the edges of 45. Three stars only for the polite staff.
Why is the whole bank closed for an hour at lunch in this branch of the bank? There are 3 cash desks working there, is it really impossible to make a schedule so that each cashier goes to lunch in turn, so that people do not stand on the street and wait for 3 bank employees to have lunch. Such a schedule is only available in Belorusbank, please be more customer-oriented and do not make people wait in the cold or in the rain.
Don't even think about going into this scoop, wild queues of sand people, there is no separate exchanger, you will stand in line with pensioners who will pay communal services 😱😱😱😱
Constant queues. It's easier to be tenth in another bank than second in this one. Today, only ONE cash register accepted utility bills (this is a common occurrence). In front of me, people paid for something, and then decided to issue a card. Was it really difficult to redirect them to the next window, where there was no one!!! As a result, after standing for 20 minutes, I had to leave, because "the card is still being processed, and it's already the end of the working day"
It's an outrage, not a bank! Only in this bank there is a lunch break from 14.00 to 15.00. At the same time, 2 terminals are located inside the bank and are also unavailable at this time. This nightmare was motivated by the fact that there are 3 ticket offices working there and, allegedly, if lunch breaks are alternating, then 2 ticket offices are working and therefore people complain that there are constant long queues. But, the most interesting thing is that this lunch break has not changed ANYTHING in the work of this bank. The constant queues have not disappeared, the ticket offices often work only 2 and there is also a break. And not so long ago, I wrote a complaint about the non-professional work of an employee of this bank.