Evaluation: 1 out of 5 Review: I am extremely dissatisfied with the service provided by Belarusbank. The main problem is the catastrophically slow operation of computer equipment. Every action in the department takes an unacceptably long time - downtime during operations reaches several minutes. When trying to perform even a simple operation, you have to wait for the system to process the request. This creates huge queues and forces customers to waste valuable time. It's especially frustrating when you're in a hurry and realize that a significant portion of your time is spent waiting for the computer to respond. Such a technical condition of the equipment is unacceptable for a modern bank. I hope the management will pay attention to this problem and take measures to modernize the system. In the meantime, I have to recommend avoiding visiting branches during rush hours due to extremely slow service.

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Misha astapenko

Level 7 Local Expert

It would be very good if an electronic queue was installed in this department and the distinctions between the types of operations on the windows were immediately visible. There are very long queues of people who, if they visit this branch for the first time, do not know which window they need and move from window to window, which naturally slows down the queue and arrival at the bank.

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Яна З

Level 7 Local Expert

The service is decent , professional, tactful and attentive. But the queues that are gathering are a terrible sight. Whenever I come, (very rarely) there are always crowds of people who are waiting for their time. It would be great to set up an electronic queue)

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Belarusbank

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