Belarusbank
125 reviews
December 24, 2024
A great bank. And I have something to compare it with. Of course, in different cities and in different departments from the largest to the smallest, there are different nuances and emerging issues, but they are solved fairly quickly as problems become available. And we, the bank's users, need to treat everything adequately and, most importantly, positively and with a smile.
Be more positive people and we will all be fine on the whole.
The bank's staff are always polite and friendly, they will always prompt, explain and show you everything, and if they don't know something, they will find out, then they will call you back and tell you and prompt you again. When communicating with other banks, I do not remember that a bank employee called me back on a matter of interest a day after my conversation with the consultant. Also, I do not remember a single case in Belarusbank where I received text messages intended for another person about the movement of his funds (I will not name this bank, otherwise they will be offended).
In general, our BB is the best in the country. 🤓
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3
May 25
A wonderful information kiosk just "squeezed" my money, so nothing was credited to the account!!! You need to apply for a refund and wait! And how long to wait and whether they will be returned at all is still a moot point!!! And the bank is not responsible for the information kiosks! And no one cares! We will collect your money in 5 seconds and return it... maybe in a month, or maybe we won't return it at all! It smacks of a lawsuit! This is the first time I've encountered such a situation in many years! And by the way, they also tried to make me look guilty, allegedly I inserted the bills wrongly, not according to the rules. The game is full!!!
And yes - they call this story A CONTROVERSIAL SITUATION!!! I still don't understand who is arguing with whom! I don't have any money, and whether they will be returned to me is a CONTROVERSIAL SITUATION!!! P.S.
If there is no refund of my funds, get ready for a lawsuit! Because there have been repeated cases of refusal to refund!
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December 17, 2024
I would like to express my deep gratitude for the sensitivity, good attitude and goodwill of Olga Pavlovna Goncharko Bank specialist (Logoysky Tract branch).
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2
May 5
Belarusbank disappointed me. Today I wanted to hand over $20 (bought at the branch). I couldn't hand it over. I was asked to pay 25 rubles and the bill would be checked. I want to be more serious and be responsible for my rules.
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December 1, 2024
A disgruntled and rude cashier at the currency exchange worked on shift on 11/30/2024. Unpleasant impressions ... a person seems to be absolutely not happy with his work, then why come to it?
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2
July 26, 2024
We are pleased with the reviews of those who blame the bank's employees for everything, while not thinking that the bank is an intermediary between you and the system itself. Before making claims and snapping at employees, it is necessary to keep in mind the fact that employees are also people and they cannot know what you need if you yourself are not able to remember and ask. The consultant cannot sit at the cash register, the queue cannot move as you want, there cannot be as much money in the cash register as you want. A bank is not a magic box, and certainly not a place where everything should go smoothly, as you want it to. First of all, patience and understanding are the way to everything
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6
5
December 30, 2024
Convenient large branch of the Belarusbank bank, you can make payments, solve card issues, and use your personal account.
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July 8, 2024
I am a foreigner and I don't speak Russian. I come to this bank when I need to pay. An employee helped me several times. This employee's attitude towards the service was particularly good. I was very touched by her behavior in a foreign country and gave her and this bank a five-star rating.
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5
May 25, 2024
It's a funny moment. I bought dollars at this exchange office. On the same day, I had to exchange a $ 20 bill, but they refused to take it, because there are some spots, i.e. they gave it to me less than a day ago, but they refuse to take it, and the same person at the checkout. Why does a bank sell bills with a so-called defect if it does not accept the same bills later? I handed it over in another branch, another bank without any problems.
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4
January 7, 2024
The location is convenient , the staff is very attentive, polite , and they work very quickly.
It's always nice to go there.You are the best.
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2
September 19, 2023
We worked very, very slowly on 17.09.23. We assembled a kilometer-long queue! Many people couldn't stand it and left. The approach of the senior shift is interesting (if I may say so) there is no free space in the hall, and the consultant sits quietly at his table along with the queue!!!! Just the apogee of indifference! So is it really not clear that it is necessary to involve this consultant for some 15-20 minutes to work at the checkout and there will be no queue!!!! How is that possible? And this is in the capital of our beloved homeland! It should be a shame to draw the right conclusions for the future! On the positive side, there was any currency and in sufficient quantity.
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4
July 18, 2024
There is only one specialist, because of this, there are wild queues to get to him. The requirements for documents vary from person to person in this department. Because of this, you need to spend time reworking documents.
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4
October 26, 2024
I don't know why there are so many bad reviews, I went there expecting to go to hell. But in fact, there are 2 people in the queue, the consultant helped all visitors to work with the information kiosk.
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January 3
I like the fact that you can perform any surgery, even on weekends. High traffic is always a queue.
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September 16, 2024
One and a half people work, the queue is assembled for a kilometer, regardless of the day of the week and time. This is not the first time I have observed such a situation in this department! Horror
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3
August 13, 2023
My deposit should be closed on August 11 and this day is indicated in the contract as a refund to the current account. On that day, August 11, the bank did not close the deposit and did not return the funds. Contacting a consultant did not give any result. Today is already August 13th, and the deposit has not been closed. Practically, the bank appropriated the funds for a while.
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3
1
April 21
An ordinary bank branch. I wanted to buy gold, but they won't sell it. Other services are available. There is no ATM either, you need to go further.
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December 24, 2021
Belarusbank in the shopping center capital is generally excellent, there are two rooms (the second one seems to be for currency exchange), in the first, in the main one, I changed the card and often put money on the card, always without problems and pleasant workers, sometimes there are queues, but this is not a problem because there are many shops nearby.
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4
March 21, 2024
Fast enough service, a lot of cash desks. Friendly staff.
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1
May 31, 2022
Disgusting and unqualified work of a specialist Gorbunova Lilia Valeryevna, a currency exchange and banking point on Russiyanova Street 7. A new ATM was installed at this site and the information kiosk was removed. I needed the qualified help of a specialist, but in response I heard that Lilia Valeryevna does not know how to work with a bank machine, and as she claimed that they are not taught this, to the question: - why is she sitting here? This specialist replied: - I'm sitting here just for beauty! Dear Bank administration, we kindly ask you to train your specialists to work with clients and equipment (infokiosk and ATM) to help the client with this equipment and not to be rude to customers.
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13
December 25, 2024
It is impossible to change the currency
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May 27, 2022
I would like to thank Olga Nikolaevna Karateeva, the leading specialist in the provision of retail banking services of CBU 726 of JSC ASB Belarusbank of the city of Shklova, as well as Natalia Vladimirovna Shchogileva, a specialist in the provision of retail banking services of the same bank, for her excellent attitude to customers, professionalism, and competent performance of her duties. I applied to this bank for advice and registration of an insurance contract, which Karateeva O. N. and Shchogileva N. V. did quickly, professionally and at the highest level. There are more competent employees for the bank
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3
September 1, 2022
There is no worse bank! The card is made for 2 weeks and the SMS about readiness has not been sent. Any bank makes a card for 3-5 days, or even issues it immediately. Such deadlines for the production of cards as yours are unacceptable in the current realities, when everything changes every day. It didn't end there.. I received the card, replenished it, came home and decided to link it to a mobile bank. The confirmation text messages are not getting through. The bank's support service sent to clarify with the operator whether the messages are getting through, although it is so obvious that they are not. On the second call, they said that they could not help in any way, they say, go to the branch and check which number is linked to the card. It turned out that YOUR EMPLOYEE entered the number into the database with an error, and I had to do a lot of actions. This is the worst bank! no issue is solved simply.
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15
September 1, 2022
The bank is terrible , the service is terrible , and the co - workers are not competent to talk .01.09.22 On the phone, she was rude to some kind of Inadequate , interrupted , did not want to listen , and for her part, she absolutely did not observe the manner of communication with a stranger to her.
So, I would like to convey my fervent greetings to this "inadequate" one.
Please note, this is not the first time. If there was a score of 0, then I would put 0, but it's a pity that this does not affect the work of the bank in any way!
If you want a normal attitude towards you, choose another bank!
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10
September 2, 2021
In comparison, there are small queues (even during rush hour) and pleasant, sociable employees. Despite the minor operation, we answered all the questions and helped, I express my gratitude.There is no service without masks at the moment.
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3
May 20, 2023
I asked in the window.That I forgot my PIN.today 05/20.23 at 13.40 in 1 window.The operator told me twice..that the pincode is correct.see the remainder.I tell her.what is written on the device.which is not correct.And she 's back to me .dial it a third time.and the card was immediately blocked.I am an elderly man.I forgot the code word and now I can't unlock it.We still need to recruit trained operators.Now I have to go to the bank with my passport.only on Monday.It's an outrage.not the service.Department on Plekhanov
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8
February 19, 2022
Disgusting bank! I made a transfer via erip from one of my accounts to another via Internet banking. The money was withdrawn and not transferred. As the operator explained, the money will come the next day at the same time, but since it is a day off, they will come on Monday. I.e. I transferred all the money from card to card and now I have to sit without money until Monday because Belarusbank will transfer them only on Monday? What's the point of this bank then? The operator replied, pay from card to card with a percentage. Great, I also have to transfer money from my account to my account for a fee.
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4
November 13, 2024
Good working hours, ATMs, information kiosks, consultations
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February 13
Queues are long
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March 13, 2022
The most disgusting bank!
The sale of the Russian ruble is 3 times lower than the purchase, 3 times! I transferred funds to my family, I couldn't even think that this was possible, as a result, half of the amount just disappeared, half of the entire transfer.
I have no idea how such a large organization can work so terribly in the 21st century? A disgusting website, a disgusting service, a terrible course, your leadership should have been left somewhere in the 90s, and not allowed to manage such a serious business.
Disgusting.
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2
December 15, 2021
An excellent shopping center, I recommend visiting both Minsk residents and guests of the capital, there is underground parking, check-in from the government house, the first hours are free
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4
July 30, 2023
When contacting the bank, I was advised by Pavlov Klim Sergeevich. He is a very intelligent and competent specialist. Owns product information. I was satisfied with the visit to the bank and the service! The bank's management is lucky to have such a competent specialist on its staff.
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2
2
November 21, 2024
The department is like a department. Wow. There is even censorship on reviews
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November 8, 2021
I was here on a day off. Also at 6 p.m.
I had a problem with the payment, because they forgot to issue me an invoice number.
The girl from the bank helped me figure it out and suggested the right way out, which saved me. Unfortunately, I didn't remember the last name, but the impression was only good.
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3
May 29, 2022
A very good bank branch in the Stolitsa shopping center, fast and attentive service, very nice, thank you very much!
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1
February 21, 2023
The attitude towards customers is polite. That's it. Specialists are not able to solve problems that arise in the course of work. And if third-party organizations are also involved in the problem, then "our powers are all here." I.e. the client must run between these organizations and solve the problem of their interaction
with each other independently.
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6
March 22, 2021
The staff is quite polite and friendly, there are queues, but small, convenient location of the facility.
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3
July 17, 2024
It's always chaos. queue. of the 4 ticket offices, one window is open.
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1
November 29, 2022
CBU 510 branch 510/293 on Svyazistov Street - the work is disgusting. If you don't come, it's always a queue. There are 3 specialists sitting in the windows, but only one actually works. They don't even respond to comments. If there was another bank nearby, they would have used it. But there is only one branch of the ASB in the microdistrict, and there is no other bank.
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5
2
July 21, 2020
The staff is quite polite and friendly, there are queues, but small, convenient location of the object
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March 26, 2023
Be vigilant! When buying $ 100 in Belarusbank at 72 Uborevich Street, we were given a washed bill, which is not accepted anywhere now. And when we looked closely, it was crossed out on the bill with a simple pencil. I suspect that the bank specifically issues such bills.
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6
1
March 21, 2022
The service is disgusting.
They don't want to solve anything and sort out the issues. They openly demonstrate their disinterest. A larger amount was debited from the card than the ATM issued -15 days after the request (such are their terms of consideration), the shortage was not revealed, they do not provide more information.
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1
November 13, 2021
This is probably the worst bank in the world! They can take your money, it will be displayed on the account, but you cannot use it because it is a Belarus bank! You're welcome!it seems that everything that starts with the prefix Belarus is doomed to squalor :(
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4
April 29, 2023
I have already changed money there twice, and twice I waited for more than 30 minutes.
If you don't want to disappear, don't go there)
The cashier calls the next person, he is not there, and Cassie sits for several minutes, stalling. Then there are dashes on the scoreboard, and she sits again for 2 minutes, then calls the next one.
Tin how long has it been
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9
July 7, 2021
Eternal queues. An eternal nightmare. I'm sitting in this bank right now. Opposite, people stand at the window for about an hour.. the scoreboard with the queue number in front of them has already gone out. There are 4 people in front of me. The bank will close in 40 minutes. I don't know if I'll make it. If it wasn't for the time of work, not a foot!
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6
July 25, 2023
They are calling from their number, apparently, ***, and to Russian numbers. Something about exchanging dollars. I wouldn't trust them.
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July 20, 2020
They work very slowly, they don't know how to use Damascus, and because of the mistake of the girl at the checkout, they had to wait twice as long. When making a card, they tried to cram it in with all their might more expensive, and not the one they wanted. Disgusting.
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September 5, 2024
They are not profitable. Backward from the industry, small and worthless. They can't solve the issue, they delay it for weeks!!!! And this is the national!The bank?????? Horror
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1
June 7, 2022
Good work schedule (can be serviced on weekends). Friendly staff; friendly attitude.
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January 17, 2022
Excellent bank, courteous staff. Special thanks to the consultant in the hall, he will always tell you if something is unclear about the payment for services.
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