I thank the employee Lilia (in the credit department) for the quality of the work performed. A polite and competent employee. She suggested how to get a loan easier and helped with insurance. A very nice girl
I visited this branch of the bank today. I spent 2 hours there just to open an account. The operator had a very long conversation with the client on issues unrelated to the bank's service. Probably out of the kindness of my heart. Then it was even worse. People began to come by appointment, which no one warned about. Then the windows were closed for a break. The bank employee herself constantly consulted with the head of the department on the simplest issues. It was impossible to avoid a relationship with this bank, because credit money comes there. This is such a trap in the form of Belarusbank branches .
It no longer deserves a very intricate electronic queue that forces you to sit for half an hour or more waiting for your turn, when 6-8 people who came later have already been served. If I had the opportunity, I would not resort to the services of this bank(((
There are no questions about the bank's staff, but the information kiosks are some kind of horror.
There are 3 information kiosks inside the bank, 1 outside. So the one who is outside can spoil the mood well or even make you turn gray, as he can take bills, and then at some point write on the screen about their worthlessness and contact a consultant (on weekends the bank is closed, respectively, and there is no consultant). As for the information kiosks inside, it is not the first time that one of them chews bills (the one that stands alone and closer to the exit). I did not think that such a situation would turn out, I went to the bank to quickly put money on the card, but it was not there. The bill did not arrive on the card, the information kiosk just took it, but did not credit it. Due to the fact that it took a lot of time to solve the problem, I did not have time to record.
The result: the application is written, time is spent, the mood is spoiled
The information kiosk outside never accepts my card, and the staff is even worse, they refused to change the change, they said go sort at home, and then come
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Александр Минск
Level 12 Local Expert
December 17, 2024
The staff is quite friendly. I visited the RCC several times in the evening after work, there was practically no queue. It was either the first or the second. Everything is prompt. Come in
The department is pleasant, there is a lot of space, an electronic queue. The girl in the window suggested how to do the operation I need faster, cheaper. Although it was Friday afternoon, there were surprisingly no people! Excellent 👍
I have been serving in this department for 15 years. The waiting time depends on the operation that you need to perform, so it happens that you have to wait for a long time (( Mostly very polite and friendly staff. In September-November 2022, she made payments for construction with her own funds and family capital, and also took advantage of offers of children's insurance and a bank card. Everything was explained and prompted. Special thanks to the consultant who helped with making payments through ifokiosk. In general, I love the Belarusbank mobile app.
I chose an easy card. As a result, they did not make the same design as they told me when making it. They gave the card away slowly, they didn't open it with me, the card was all scratched. Scratches are visible in the photo. Also, the waiting for the card was more than a week, when registering they said that it would be ready in 3 days. They were also processed slowly last time. The wait was 30 minutes.Infakios does not work all the time. And this is only part of the disadvantages of this department.
I'll give you three stars. Infokiosk is one name that is 24 hours. He doesn't work on weekends. Always writes the bill acceptor is full. The ATM itself does not often accept cards, it fails. And at the same time, no one is going to change it.
Today I went to the bank to contact the account of the fact that the funds in the info kiosk were not credited (it gave an error), thank you so much for considering it so quickly, they worked quickly and today these funds were returned.
Electronic queue. Apparently there was no one with my operation, they immediately invited Evgenia to a specialist. A very nice girl. They were served quickly. There is an ATM)
There's always a queue. Everywhere - in the hall, at the information kiosk, and at the ATM on the street. There are always a lot of people , at any time of the day and at any time of the year.
Cashiers work clearly and quickly enough. But this does not save (((( The queue is electronic, it is convenient. Most often there is no consultant in the room to ask which operation to choose. But the complaint book is given out easily. I'm afraid there are more complaints than thanks.
A terrible separation. The queue to receive (pick up a ready-made) card is more than 40 minutes. 2 SPECIALISTS ISSUE CARDS. More than 30 people have passed on other issues. It is sad that I had to contact this department.
The most disgusting thing is that there are always queues, there are 3 people in the hall and you will stand looking at the ceiling for an hour!! ERIP terminated , always be ready with problems, then the bill was jammed, then a technical failure, etc. Rating 1 out of 10