Belarusbank
159 reviews
September 26, 2024
In general, it is a good department, there are many specialists, they serve promptly, there is a place for children to play while waiting for the queue. Compared to other departments where I was much better. But queues... it happens that you have to wait 30-50 minutes.
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September 30, 2024
In the only information kiosk, as usual, there is a queue of 10 people, mostly foreign students, and every time, as for the first time, they try to fight this diabolical device, which of course stretches the waiting time indefinitely. At the same time, a consultant, manager, or whatever they call her, is standing next to her, yawning lazily, pretending not to notice, instead of coming up, helping and dispersing the queue. It's a mess and an outrage.
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July 27, 2024
A great branch right at the exit of the subway. In general, like everyone else. There are restrooms for visitors, as well as children's corners where your child can draw or play while you solve your questions.
The staff is polite and considerate.
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3
November 26, 2024
Excellent staff, 10 out of 10 service, always tell you everything, advise
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July 2, 2024
Terrible squad! To find a specialist, you need to walk through the maze of the bank! Is it really so difficult to put signs where the office is located? By the time you find the right window, they already call the next person in turn and wait again! All the specialists are sitting in different rooms like in a den, it's hard to navigate and not rush to help, they sit on a chair and look around until you walk back and forth past the eyes and ask yourself!!! There are other departments where specialists are friendly and courteous, always conduct and prompt!
It is also impossible to pass from the street, the passages from the subway are inconvenient, also repairs, you climb a high staircase in vain, then kiss the fence and come back!!! Again, there are no signs anywhere that repair work is underway and you need to go around on the other side!
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5
November 26, 2023
Polite staff, full consultations on all issues. Convenient location. There is enough space for waiting and there is even a children's area, small children have something to play with
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April 8, 2024
I would like to thank Lyudmila Vasilyevna Pilipchuk, a specialist in the operational service from the department of √500. A sensitive and humane specialist. She helped with booking money and called back several times on the day of arrival at the bank for our peace of mind. Everyone would treat their duties this way and customers would have fewer worries. Lyudmila, thank you for your support and help as a specialist!
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1
January 17, 2024
I have been a customer of this bank for a long time. I am currently being served here because of one wonderful person. Kind, smiling, and most importantly a professional in her field. Any question or problem is solved instantly. Victoria (consultant), a person who knows her job. Thank you for your work and patience.
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3
February 18
Slow service (I waited 36 minutes to put a 20p bill on the card), it's easy to get lost, the coupon system is inconvenient
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1
March 1
A wonderful financial structure, the best in the country! Attentive staff!
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July 28, 2024
Terrible attitude towards people. One of two mortgage offices for 3,000,000 people (Minsk and Minsk region) constant queues. A full-fledged heir to the Savings Bank of the USSR with all its worst traditions, 2 stars exclusively for unlimited credit resources that they distribute to everyone.
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January 2
A huge office, and only one person took care of lending (everyone went through one window)
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June 17, 2024
A good bank thanks a lot to the Mortgage Department specialists Elena and Eugene for their advice and service!
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3
March 13
Always a pleasant collaboration! Keep it up !
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June 14, 2024
I had to sit for 55 minutes to exchange the currency. Employees are not doing anything to change the situation. Of the 5 booths, only 2 were working at 15.00
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4
May 12, 2024
A great bank. The staff is polite. They always go to meet the client. It's great to keep it that way.
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1
August 6, 2024
A good bank, courteous staff, help with information, quick decision-making on the allocation of a loan.
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3
December 21, 2024
Everything is fine, but there are long queues
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December 7, 2023
All specialists in the bank are in their place, they will tell you everything, tell you, help. It's a pleasure to work with them
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December 28, 2022
One of the worst places there is. you can start with the fact that even in such a large department, even the parking lot is not cleaned... Those operations that were carried out for 30-40 minutes in other departments were carried out here for 4 hours, you need to wait 10-15 minutes for control... I advise the management to retrain the staff as soon as possible. Or disperse this desk and make a kindergarten in this building, it actually is there now, but the building is not used for its intended purpose!!!
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July 1, 2023
We came on the issue of lending, a bank employee, explained everything, chewed it up, and put it on the shelves, answered all the questions, in general we were very satisfied, one minus there is no guest parking
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3
July 12, 2023
The work of specialists is quite good, polite, patient, the only disadvantage is that you have to wait in line for coupons for a very long time. And the service is good.
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September 15, 2022
It is very spacious, the service is at the highest level. Qualified special players. They make everything accessible and understandable. I want to say thank you to your superiors, for a good selection of breastplates.
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3
August 4, 2024
The mortgage office is much less busy than on Nemiga.
Not the first time, but all the questions were solved
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1
August 7, 2023
Waiting time - I waited 25 minutes - and went to another bank. Where I did everything in 5 minutes. I wanted to insure the apartment. It's a shame, in such a big beautiful building with a lot of staff, such a waiting time.
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October 7, 2024
Patiently explain and show
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October 2, 2023
I came for a new card and didn't stand in line for a minute, it would always be like this)
Only at the time of autumn 2023 there are repairs, there are a lot of signs, but it is not immediately clear to which floor it is necessary
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3
March 30, 2023
The best bank!!!The rest of the banks are nothing, as if they don't exist! Belarus Bank helped me a lot, it helped me a lot and thank you so much for being there. There is a wonderful staff there, they will always help, explain everything, encourage and help. This is a bank for all occasions!!!
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1
November 18, 2023
For the first time I learned about the possibility of withdrawing money in a certain denomination in this bank. The staff is fast, will come to the rescue even if you don't ask and it's clear that it's hard for you.
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3
July 14, 2023
The girls in the mortgage department are doing great. I can't even single out anyone, but it so happened that almost everyone had one. They explain everything competently and patiently.
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1
July 12, 2023
Excellent service. The specialists are friendly, they will always tell you everything you need.
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3
June 4, 2024
The best mortgage loan deals. Fire staff
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3
September 17, 2023
The building is beautiful, impressive) in the morning, afternoon, evening, the sun is reflected so beautifully 😍
I have never visited, only passing by or passing by)
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3
December 26, 2022
The service is fast, the attitude towards customers is attentive and polite. The staff is very qualified and performs their duties perfectly.
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3
March 29, 2024
The convenient location of the bank, polite employees answered my questions, and there were quite a few of them.
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3
December 22, 2022
I applied to the credit department, preferential lending. I am pleasantly surprised that such employees can work in a government organization. The attitude towards the client is at the highest level. From the beginning to the receipt of the loan, we constantly consulted and gave feedback. Above all praise.
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3
February 10
Unbearably long queues
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September 4, 2023
Total zero, employees work slowly, are not literate in payment requests, there is no consultant in place, the highest payment fees!
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June 16, 2022
There are many windows, there is an ATM inside and a cafe. A large building with parking. Exiting the subway is literally the entrance to the bank, which is very convenient, especially in bad weather
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3
October 28, 2022
I was in this bank for the first time, but I was surprised by the good attitude of the bank's employees. Very pleasant.
She left in a great mood.
Thanks)
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November 2, 2022
An excellent bank, the staff is very friendly, the only thing that you can get lost very easily, but everything is fine
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3
August 14, 2022
The Central Bank, the main Belarusbank, is its main branch, the main thing in the organization is no, I barely figured out Where the windows are until we explained to the guard at the entrance what they are doing there And go smoking constantly in droves of girls on the porch And everything is so beautiful
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August 18, 2024
Terrible queues, low competence of employees.
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December 22, 2022
The service is slow, it takes a very long time to wait for an infinite amount of money, but I was pleased with the attitude towards the client, the staff is the most ordinary a little nervous, but their work leaves good nerves
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February 25, 2022
Very friendly, competent staff. Everything is available. I was there 2 times, there is no queue. Fast transmittance. Clear.
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3
August 6, 2022
Pleasant and sociable consultants will always help you tell you what needs to be done and what operations to perform.
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3
October 16, 2022
Well, what can I say, a state bank is a state bank, the conditions for my task were the worst. In general, the staff service is good. This bank did not suit me.
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October 27, 2022
An employee of the bank discussed the client with a colleague in front of visitors, not in the best shape! - what can I say here!?
1 star is too much for this institution.
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September 10, 2021
Being a user of the Clientbank PC and a Belarusbank client (IE), I am very dissatisfied with the work of the online service and, accordingly, with the managers. Clientbank is extremely illogical, buggy and outdated software. With regard to documents, it is easier to come to the Regional Administration than to fill out an online application and consult on its completion. Not only will they not help you, they will mislead you and the task, which, thanks to "specialists" and "convenient software" should be completed quickly, will be delayed for several days.
You will only find out about the opening hours and lunch time when you arrive at the bank itself. There is no information on the site. There is no sorting of the usual branches from the Central bank and regional ones.
Everything works on the principle of "you need it, you get it."
I do not recommend it!!!
P.S. Ksenia is a very friendly and conscientious manager. The pros!
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October 24, 2023
Minotaur labyrinths of some kind. You can't figure out where to go without the help of a consultant
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