A wonderful cozy department and very competent qualified staff. It is not the first year that I have been served in this department and I am absolutely glad of this, because in any matter I will always be helped and prompted here. The head of the department, Irina Vladimirovna, is always in the zone of interaction with both her employees and visitors. The female employees are wonderful, friendly and competent. Since I work with a lot of people myself, I can only imagine how much strength and inner patience it costs them to calmly work on solving various, including non-standard and time-consuming issues. And also people are different, they often carry their bad mood and are not ready to understand that sometimes the staff of the department are not omnipotent. But, in any case, the girls are doing a great job with these issues. And also beauties) In general, I urge everyone to give constructive feedback whenever possible. And the employees of this department have success in their work. I hope to be and remain your regular customer for many more years)
The staff are experienced, polite, and will help! But the bank's service speed (as an estimate) is very low. You won't be able to drop in for a quick payment. Assessment, based purely on my experience, I cannot speak for others.
UPD: Special thanks to the consultant girl (short haircut, glasses), please excuse me for such a description, I did not look at the name on the badge. The whole bank is based on it, it helps everyone to make payments through the information kiosk, patiently explaining to everyone! As a result, on her initiative, the queue quickly resolves.
A very good customer service department. I often visit this department and the service is always at a high level! Many thanks for solving the issues and for the quick response of the head. to Irina Vladimirovna!