The building itself is good. Light. The smell of coffee from the coffee machine is at the entrance.
That's probably all the advantages.
Parking is small along the avenue, but there is an empty "football field" for employees. There is also little room for people inside.
Considering the experience of salary service and other communication with the bank. then, on my own initiative, I would apply to this bank if there were no others at all. Totally not customer-oriented. They are always right and it is impossible to prove something. Once they introduced interest for transfers to other cards, they charged me interest retroactively from the moment of the type of introduction, and they're still right. There's nothing to prove.
To arrange something, the list of necessary documents is huge. There is a lot of bureaucracy, like a large, unwieldy government structure. They don't care about an individual's opinion.
It's the 21st century outside, and to order a card, you need to drive with your feet to the branch, twice. The card is paid for through the app. Although it should be the other way around.
At the same time, they bend their line with a smile.
I would not advise the enemy.
I thought there would be no bank worse than Sberbank, but the wheel of Samsara has turned and this bank is breaking through the bottom. The actual reasons (both for the bank and its branch in particular)
1) work from 9 to 18.00. some genius came up with the idea that it would be nice to work exactly during the working hours of other people, because if they need something, they must take time off, at their own expense, or leave in another way. After all, the bank does not work on weekends (Saturday and Sunday), but why?
2) The algorithm for selecting people. If you need to pick up a card, take your time, because you will be served by two mortgage lenders, people who take out loans, because it's much faster for them, isn't it?
3) the most expensive thing. The end of the working day. After all, the closer the end of the working day gets, the more movements are made in order to serve fewer people. Today it was like this. There are 4 windows open, one closed an hour before the end (3 left). One window takes people from the end, because they need more (there are 2 left). Well, 10 people are sitting in two windows in an hour, 3 were served, and slowly.
The bank itself is so-so, and this branch is a complete nightmare. There's a girl at the reception who doesn't know anything at all, no matter what you ask her. It is not clear how to enter, then the barrier is open, then not, the phone number is not specified. I highly recommend not dealing with such a bank branch, where even entering and entering is already a problem, not to mention everything else.
And in general, it's a bit surprising to go into the account renewal office and see a female manager with huge patches of foundation on her face, for some reason she decided to put on a "marathon" right at the workplace. Well, the icing on the cake - it took 2 hours to reissue the invoice... A record in Minsk, an anti-record...
The building is large, new and modern, but most of it is the administration, and the customer department is small, so the entire infrastructure is designed primarily for employees: for them there is a huge parking lot, including in front of the entrance, and for customers parking is microscopic, besides along the avenue, from which to leave and/or going to a U-turn (turn left) on such a busy 5-lane avenue is a task with an asterisk, especially during rush hour, it is impossible to drive closer to the entrance under the barrier (only for employees), therefore it is better not to go there with disabled and elderly people!!! Etc....!!!
The child and I waited an hour to receive the gift.Tell me, how is your work distributed and what kind of holiday is the child talking about when you sit and wait just to pick up an hour??? Your building is beautiful, but the work of the staff is soooo slow. Compared to other banks, the service wants the best, it's a pity, earlier your bank was on top.When you say that there are not enough employees, but your client should not suffer from this.
The most clumsy policy on maps and working with the mobile application, the support is adequate every other time. Two partner banks, including Belarusbank, are nothing. Wait 15 minutes to hear "I can't hear you" and immediately short beeps - bravo, customer orientation is at zero. The bank is purely for transfer to adequate cards of other banks, no more.
The bank is large, and the queue moves at a snail's pace, even in the middle of a weekday. She has already come several times and also left safely without waiting for her turn. It's just that hours of time have been wasted.
He treated me like a natural person. Everything is fine quickly and clearly, the electronic queue has a place to sit down if you need to wait... but parking a car is a big problem. therefore, if you drive a car and where there is a place to park in advance, it is probably better to drive a little too far than then run into circles
The only department out of several visited earlier, in which employees conscientiously and responsibly perform their duties, are able to listen and hear what the client needs. Neither Sharangovich, 4, nor Pobediteley, 84, nor the "specialist" of the call center could help. When making out a card for Sharangovich, 4, a package of SMS notifications was agreed and "connected". The notifications did not arrive. At the Winners, 84, the "specialist" was more interested in equipping her workplace, mumbled something about connection, about payment, about the fact that some operations are displayed this way and others that way. The call center also answered a direct question, as in the joke about fleas. At least for the umpteenth time it was possible to connect the service (by the way, the service was not initially connected by a specialist, apparently he was also busy with more important things at work). Here, on Zhukov 3, everything was done in two minutes.
A large spacious room. We were surprised by the magic chairs) very comfortable for waiting. I was there on a weekday morning. The queue is moving fast enough. We work a lot of cash registers
Individuals are served very slowly. There has been a queue for an hour or more for 3 times already. There are many windows that are not working. The staff themselves are polite.
I've only been to this bank once, but I already have a good opinion of it. The staff is very polite. For example, if you are interested in any questions, you can consult with the bank's employees and they will answer all your questions! Very large and cozy room, convenient location, not far from my house. A very cool bank, I recommend everyone to go there if you are interested in something
Very slow service. I wrote an application to protest the operation. The commission is 20p. They didn't have the card with them, for some reason they couldn't write it off from the account, the specialist said. I withdrew 20 rubles from my account at the checkout. The commission for this is 3 rubles. I paid for it. To finally see in the evening that 20p was withdrawn from my account! Is it even adequate? Specialists do not know either the bank's tariffs or the capabilities of their own bank!
It couldn't be worse.
On all issues, a complete failure.
1) Opening hours are up to 17.00 (sometimes up to 16.00)
2) If you manage to "arrive" half an hour before closing, you get to the "tail" of a huge queue, and you are certainly served last (or almost) and already naturally far (min. 15-20) after closing. There is a huge probability (almost 99.9%) that when servicing in a hurry, the evil cashier will make a mistake. But you won't notice this mistake right away, but on the street at a closed door.
Try to repeat this quest tomorrow, take time off from work earlier and get to the bank ...
3) After 17.00, the "scoop" system is triggered. The barn lock is hung up and everyone goes home.
The Online Banking application remains useless. The photo confirms this. The correspondence is conducted with himself, i.e. the question goes nowhere ...
I do not recommend it!
Dear bank, I really liked the approach to the organization of work with clients. You are not only a customer, but also a long-awaited guest. Even a bookshelf at the entrance.
I don't really like it.
There is a service parking lot nearby, but some employees put cars next to the road, respectively, there is nowhere to park, although there are very few people in the building, or rather almost no visitors.
Otherwise, it's fine. The queue is electronic, comfortable sofas.
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Владислав Т.
Level 4 Local Expert
May 28
They closed the huge empty parking lot from customers and couldn't get behind the barrier in any way.
0 stars!!!
on 10/22/2021 at 15.02 Belagroprombank arrived (rate 2.4180) at Zhukov Ave., 3 because there was the most profitable dollar purchase rate. There were 7 people in front of me, 1, 2, 4,11,12 windows worked (maybe more) after waiting 35 minutes, only 2 clients were invited!!! After a long wait, the bank's consultant announces: Dear customers, the exchange rate is changing at 15.45! there were 7 minutes left before the course change, the course changed as much as 2.4100, which completely upset me. Having three children, I wasted precious time for me, not to mention business people for whom time is money. I arrived at another bank, there were 56 people in front of me: 40 minutes and I waited for my turn. Belagroprombank specialists at 3 Zhukov Ave. !!! What are you doing there?
I don't need your apologies - teach your Belagroprombank specialists at 3 Zhukov Ave. to be active!!!
The trouble happened from the start-as soon as I received the bank card.When I logged into my personal account in Internet banking, I found a completely different character with a "Gold Card" on the page.It's good that there was a "zero" on that account, but it's not known where he could get into...I informed the bank, they rushed over, the card was replaced, they say, they mixed it up a little :-(But the sediment remained;-) Since the card is a salary card, you have to use it, what can you do...
The attitude towards customers is disgusting. When she took the deposit, specialist Natalia Petrenko was openly rude, threw her passport with a coupon, and without explaining further actions, put her out the door. I will not go there anymore and I advise others not to.
The place is beautiful and impressive in scope, but in the complete absence of people and queues, 15-20 minutes of waiting to get to the operator is not clear 🤷🏼♂️
The electronic queue is always very slow. There seem to be a lot of windows and consultants, but everything is moving slowly
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Anonymous review
November 25, 2021
We stood waiting for an hour, then the operator filled his head with unnecessary information for two hours (and I was with a one-year-old child) and left very upset. Then we went to the Romanovskaya Sloboda to the main office and there we gave out all the information in 15 minutes
We were served quickly, efficiently, with a smile. They not only solved my question, but also wished me a good day and set a great mood. The interior is modern, the technology is convenient.