Two cash desks were stuck for 30-40 minutes, they are consulting on how to download Internet banking, turn on Wi-Fi and the like, pay for services and top up the account, and could not in 40 minutes. I left without making a single payment. Moreover, 2 cash registers did the same thing... Where is the consultant for this service and information?! Other banks have consultants who tell you how to pay and how to download, but this bank is like in the old days. The queue is alive... Three ottomans. In 40 minutes, there were two at the checkout and two in line, and later three more people came. A total of 5 people who want to make payments are waiting for those who download online banking to their phone (
In general, the specialists are not bad, But you need to spend a lot of time to get to the cashier. I wanted to issue a bank product, and I sat for about an hour to find out that some tablet had gone somewhere, but there was no way without it.. The main problem in the branch is, of course, the lack of staff to oblige to limit time for customers would also be wrong.
Last week, an invoice was issued in Belagroprombank Gomel at the address July 11, 5 and it's just a kick-ass. We were issued as a loan for domestic goods, not only that we were not given any documents, they did not even consider it necessary to tell us about the terms of this loan. When asked about the contract, the answer simply killed "do you need it?" The girl promised as soon as they approve, she will immediately prepare documents for the transfer of money, and not by ear and not by spirit, the contractor is waiting for money, and they are still not there, despite the fact that the loan was approved literally in a couple of hours. We kindly ask the management of the bank to have conversations with your employees, how many loans have not been issued, but this has not been seen anywhere.
A good bank. Polite staff who are ready to suggest the best banking products. So far, interaction with the bank has been successful, but it has not yet been possible to buy currency at the bank's branch.
A completely sane and unloaded bank with a full range of services for the average citizen, nothing superfluous, everything is clear, accessible and convenient