beeline
832 reviews
March 24
I would say it’s number one mobile operator
March 9
0 service. Not solving problems
1
November 2, 2024
Friendly staff, professional service, not very big quewes and they are solving the problems, which local post office creates.
May 18, 2024
no long lies,fast service, professionals, friendly stuff, good interior. location very suitable. comforting working hours. full service regarding mobile numbers.
1
April 11
Good
October 17, 2024
Excellent service
March 15, 2024
The service is ok, but the connection quality wish to be better
July 22, 2023
Telecom Operator of Uzbekistan. But Engineers have bad manner
3
February 8, 2024
Best place to work
3
December 10, 2023
They were supportive
3
1
January 22, 2023
Beeline customer service is very good
3
December 10, 2023
Super
3
1
July 2, 2023
Had to go there to exchange my sim to a e-sim yesterday,quite satisfied!
3
1
March 12
I was making the transfer from a temporary tourist SIM card to a permanent one. Everything went quickly and conveniently, the wait took only about 7 minutes. The staff was polite and processed all the documents promptly. Excellent service at Beeline office!
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March 19
This is a mobile phone company that I have been using for several years now. At first, the connection was good , over the years it gets worse , several times a year they send a questionnaire via SMS asking how the Internet works , communication , everything is bad , but nothing is being done on their part to improve the quality of services . I am very sorry, all my friends and acquaintances have moved to another company , my number is listed in all utilities, so I do not want to change it and I look forward to improving the quality of services offered by the company. Good luck to you!
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2
April 25
I have been using Beeline communication for many years. Recently, the quality of the Internet has begun to deteriorate. The signal became weaker, sometimes it disappeared completely. Especially in the evening. After some thought, I contacted Consultant Beeline Uzbekistan. And I got a standard response.: We are working on improving internet communication services. Wait. They did not give a specific deadline for adjustment. I was puzzled.
However, the company quickly responded to my request and the signal increased. Gradually, the quality improved. Sometimes there is also a glitch, but if in general, then it's fine.
The main thing is the result. If there is a problem and it is solved, it is very good.
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1
March 19
A good service center is the main office where you can make a new physical or e-SIM card, there is an electronic queue, there are waiting places, plenty of space, they even provide a service for installing a SIM card, there are always parking spaces nearby
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February 27
Spacious, bright compartment. There was an electronic queue, and there were no people in front of us. It was about 15:00. Initially, the SIM card was purchased at the airport and I wanted to get more detailed information on the fare and many more points. An employee named Aziza worked with us. She answered all questions professionally, amicably and as fully as possible. I pointed out the inaccuracy in the data in time, it turned out that if I did not specify the personal income tax, then our SIM card would simply turn into a pumpkin in a month. It is always a pleasure to meet such sensitive staff! Thanks!
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April 22
An excellent mobile operator, an office near Amir Timur Square, friendly staff and staff, a warm atmosphere inside and a small playground with benches.
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1
February 24
Polite staff. Clear. There are no queues. They explain everything clearly. We are interested in making things better for the client. There is no change, so you can put more on the account. Unfortunately, the rules change every 3 months, so I had to buy a new SIM card again.
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November 24, 2024
Everything is on a professional level, everything is correct:
service, attitude to customers.!
The queues are small, and it moves quickly (thanks to the service staff).!
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1
November 27, 2024
A bright and spacious hall. There are several managers working, so there are no queues. We quickly issued SIM cards for ourselves and our spouse. The rates are offered in a variety of ways.
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May 8
Negative feedback about BeelineUz: indifference, imposed services and ignoring problems
After the last call to support, I became disillusioned with the company. The quality of service is as good as it gets, and the attitude towards customers is like a nuisance.
1. Support that doesn't help
I was dealing with a problem: traffic notifications arrive too late (500 MB and 50 MB are almost simultaneous), the Internet is turned off instantly, and it is no longer possible to top up the account. I received template phrases in response:
"We will take this suggestion into account, but I don't promise anything" (although the problem is systemic).
"Try to view the balance in the app" (but the Internet is already turned off!).
"Contact the bank" (when it comes to SMS Uzcard charges that cannot be disabled without losing the card's functions).
The result: 10 messages from me — 0 real actions from Beeline.
2. Misleading
Due to an error in Beeline's SMS, I replenished my balance twice: first by 10,000 soums, then by 8000 soums (as required by the message), although I really needed only 600. As a result, I had to go to Paynet twice and had extra money left in my account, which is now automatically debited for unnecessary SMS messages from Uzcard.
When I asked for a refund or to stop debiting, they told me again: "Contact the bank." Although it is Beeline that accepts payments for these SMS! Yes, and it was possible to suggest other solutions available to the operator.
3. Support ignores the customer
The dialog was closed after 2-3 minutes if I didn't respond immediately.
Requests to transfer the complaint to the management were ignored.
No apologies or compensation for the inconvenience.
Conclusion
BeelineUz is:
✔️ Late notifications that cause you to lose your internet connection.
✔️ Imposed services for which money is debited without your consent.
✔️ Support is a robot that doesn't solve problems, but brushes off patterns.
Recommendation: if you value your time and nerves, choose another operator.
Rating: 1/5 (one for the Amediatek service and for the fact that the connection works at all).
P.S. If Beeline doesn't read reviews and you don't give a damn about customers at all, teach employees to listen to customers and not close chats at the first opportunity.
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1
May 1
Good evening, everyone. Beeline has been serving our people for a long time. I wish good luck to all the founders and employees of this company. May Allah always help you and your loved ones, dear friends. Thank you.
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March 29
A company called softly put you to sleep hard, I do not recommend connecting, communication outside the city is not working well, and there is no Internet at all
When connecting the package, the Family waited for more than half an hour until the third person connected the additional two cards to the main one, they said everything was OK, go in a month the additional cards for the children were turned off for non-payment since they were not connected to this package upon arrival for the second time to the Company, since the operator on the phone did not help me with anything, they told me that it was impossible to connect these cards no, and they asked me to pay for these cards again in order to reissue new ones, after which I presented these cards to the operator and left for another company
It doesn't recommend Beeline, and I'm not going to put any stars on it.
And the operators didn't even call back.
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3
1
March 22
It's hard to think of a worse connection. The Internet is constantly falling off, recently edge has also started to appear, not even 3g. Calls are a separate art form... the interlocutor gets lost, you can't be heard. There is no point in sinning on the iPhone 15 pro max, because by switching to the second SIM card of another operator, everything works fine) and those eternal promotions!!! You are beautiful in your insatiability!) all my employees have already transferred from you, and now I'm doing it with my whole family. I will not recommend Beeline to anyone at all
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2
1
December 16, 2024
I didn't know where to write, so I'm writing here.
Why do you have separate paid calls to short numbers? We already pay an expensive monthly subscription fee. To give a limit of minutes.
Tax service , unified portal, telephone companies, Internet service providers ... They're all on short numbers. How do we call there? 5000 soums is not enough for 5 minutes. And there you have to wait in line for at least 20 minutes!!!
In other companies it's FREE.? Do the same for you.
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1
1
February 16
Very professional managers will solve all your questions! After contacting us - the most positive impressions about the company, services and employees! Well done! Keep it up 👏
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April 5
The interior and staff are friendly and always ready to help.
Among the disadvantages: the management of this operator does not contact customers at all, prices are unreasonably high and with frequent regularity soar to a critical level, the quality of communication and Internet is below average. I highly do not recommend this cellular connection. There are more reliable analogues on the market.
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January 25
The room is loud from the announcement of queues. There are a lot of places for operators, but there are always 3-5 people sitting. In general, the street for parking is inconvenient. Lots of extra cars. I suggest Beeline make its own parking for its visitors.
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November 13, 2024
A large, bright office. A good range of phones and accessories. Customer service by electronic queue. Consultants help to solve all issues quickly and efficiently.
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3
March 29
Electronic queue. The waiting time is short.. Clear. The staff is polite and competent. I got answers to all my questions.
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March 24
I wanted to buy a new room, the girl from 3 windows served. In the process, I say, make me an e-sim, in response, she says, you didn't say you wanted an e-SIM, I already issued an ordinary SIM card. What? Shouldn't they have clarified right away? Do I need an e-sim or a regular SIM card? When I remembered, I said it right away, but in the end I was left to blame.
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February 4
Terrible service!!! If you have not replenished the tariff before the day of debit, you need to pay extra, if the money is in the account, they will be debited without warning and without notification before the day of debit. They answer that their offer does not specify that they should be warned! Fraud at the highest level!!!
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3
May 3
Never buy, a terrible fraudulent company, there are a lot of hidden schemes, and if you don't do it, they just turn off the number. For example, if you want to use the 89,000 tariff, you end up being charged more than 110,000. The Internet almost doesn't work even on silver statuses for $10
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1
March 17
Once upon a time, it was progressive, good, and efficient. But, I had to leave with the number, fortunately, there was such an opportunity. And the office is not bad, there is coffee))
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April 24
The service is great!!! But the connection and its cost leave much to be desired ((( + parking is always occupied if you do not arrive in a wheelbarrow or prepare to park your car a few miles away
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1
1
February 17
Clean, comfortable. Even on weekends, there are a lot of operators. Parking is available, but I don't think it's convenient.
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March 2
Beeline is probably the worst mobile operator in the country at the moment. And their staff leaves much to be desired. Yes, they helped, but after I did most of their work myself.
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December 24, 2024
Everything is very convenient and fast enough. The staff is very friendly and cultured.
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May 8
The queue is small, Parking is available, clean, quickly serviced. I restored the number in 10 minutes.
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1
May 10
I recommend buying a phone and a SIM card at this office. Two cards purchased in shops in the city turned out to be non-working. The office is large. There are many employees. I waited for 15 minutes.
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1
January 23
Well done guys, you guys are great, you meet like family at home, I want to come back again and again 🤗🤗🤗
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1
July 6, 2024
Convenient location for both tourists and residents of the capital, very spacious, bright office, friendly staff, fast customer service, customer orientation.
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3
1
May 13
The office is gorgeous, the queue is fast, the girls are smiling, polite and really solve all the issues)
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October 3, 2024
The connection is very interesting. It may not work for weeks, or it may take moments. But these moments are very necessary, everything is tied up on the Internet and on the phone. I called once, twice, three times and for the fourth time when they already had to decide everything, an SMS arrives, your connection will become more expensive in October))) Seriously?
Beeline does not decide willingly either, the operators are on edge.
Think for yourself, decide for yourself to have or not to have.
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5
February 17
The attitude towards clients in the office is boorish. They wrote off all the money at the Hammasi ZOR 68000 sum tariff, allegedly for roaming. But this is complete nonsense. The Internet quality is just terrible. There is no support at all. I highly recommend not contacting them.
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3
March 25
The connection works terribly, I've been contacted about it several times, there's zero reaction! it is IMPOSSIBLE to get through to the short number 0611, one operator worked in the chilanzar metro office for a huge queue, as a result, I had to switch to another company....
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1
April 10
I arrived by car, and the parking lot is always busy, you need to leave the car far away in another parking lot. The place is decent, there are long queues. Cultural services
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1
October 26, 2024
This time, instant service. Everything was done quickly and well. The point was withdrawn for the fact that eSIM is not sent by mail or in the operator's application - if you changed your phone in another country or lost your SIM card - that's all, the trouble is, you need to go to Uzbekistan and walk to the office with your feet (the printed QR code with eSIM is valid for six months).
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