We used to enjoy visiting this place because of the horse meat steak, and I really liked the service of one waitress - she was always polite and very nice. Maybe that's why we wanted to come back. We usually reserved a table, but there were always empty seats, so for the last time we decided to just stop by after the trip. They asked if there were places, answered yes, and then wrote that the reservation costs 10,000 tenge. I knew about it. We thought, why should we book if we're going right now anyway, because there are always places.
At the entrance, we were met by a girl whom we had not seen before, and began to insist that we have a reservation, although the hall was almost empty. She sat us down in one place, saying that the other tables were supposedly occupied. We decided not to argue because we didn't care. But her gaze was dismissive from the beginning to the end.
She demanded a deposit before she sat us down, which was extremely unpleasant. We agreed and made a deposit, but she stood by and didn't leave until we gave her the cash without even thanking us. This behavior shows that such employees consider themselves polite, but this is far from the case — their discourtesy can be seen from afar. The impression was spoiled immediately, even at the exit she watched us go.
It is better to put sincerely working people at the reception who do not condemn with their eyes, do not focus on the language and do not evaluate who is dressed and whether they can pay the bill. It seemed ridiculous and unprofessional to us. We don't understand who the girl in white trousers thinks she is. My friend, who came as a tourist, immediately disliked her behavior and manner of communication. We used to bring friends here to show them the panoramic view, but the view is not worth putting up with the arrogant attitude of the staff.
Food 1 ball
We will also give the girl who served us 1 point and we will not put more and more
Delicious food, very pleasant service, friendly staff.
Cool performances, pleasant music and amazing bird's-eye views.
Private bathroom respect with panoramic views