Why launch an action if you can't handle it? In general, in order, we came to the restaurant yesterday, made an order, the waiter, without listening to the end, did not take the order completely, ran to another table, we returned it, ordered it, but she warned us, said that we had to wait half an hour - 40 minutes, well, we agreed. Half an hour passed, and we asked how long we had to wait, and they told us about an hour more. We called the administrator, the administrator Ayim came, that's where the fun begins, which means Ayim tells us that we have to wait about 2 more hours. We asked why, it turns out they have a lot of orders, in the restaurant and for delivery, they did not expect such a flow, and simply speaking they failed. Ayim eventually tells us that if you don't want to wait, we won't keep you, cancel the order and leave. And by the way, we were on Monday, they brought us normal rolls, on Friday the rolls were smaller. Apparently they decided that since there were a lot of orders, it would do. In general, everything is terrible, the attitude towards the client is just ugly. By the way, I am a regular customer, I like your tom yam and the rolls are very tasty, but ... the aftertaste is disappointed. We were on Tolebi Auezova.

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алиса аеее

Level 4 Local Expert

I am pleasantly surprised by the high level of service in this establishment. The waiters here really know their stuff! They were very attentive, friendly and always ready to help with the selection of dishes. I would especially like to note the speed and professionalism with which they work – the food is served quickly and without delay. All the staff created an atmosphere of comfort and hospitality, which made our evening even more enjoyable. I recommend this place to anyone who appreciates quality service and delicious food!

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валерия р.

Level 3 Local Expert

Special offer!all rolls are 1000 tenge each! I saw an advertisement in tiktok, sent it to a friend, called a young man - and so the three of us came to BAO at the address Tole Bi) The fact that it was necessary to book - I certainly did not guess, but thanks to the involvement of the administrator, we were still seated at a table on the second floor (thank you very much) We made the order at 15:49, and as a result it was given to us at 18:29, (the young man, alas, did not try the rolls, ran away to work) we waited for 4 portions of rolls for almost 3 hours. How did it happen? As I understood it, our order was confused several times, and given to other tables, several times - we were given hope that the order was ready and we looked with hungry eyes towards the stairs - to see that the next tray was moving alas not in our direction) At the same time, the staff worked hard - waitress girls ( and I saw only 2 on the second floor) they were running around like bees, for 3 hours I'm sure they didn't even have a break of 5 minutes to rest (without rest, with porridge in their head due to loading, complaints from visitors - it's very easy to confuse orders) Admins also didn't sit still, took orders, tried to sort out the confusion, constantly we ran to the first floor to clarify the readiness of the dishes, and were very involved in the work. When the rolls were brought (after almost 3 hours), the quality of the dish was at an excellent level - well, honestly, do not find fault, large portions of rolls, fresh fish, good and sound filling. So why did everything go in one place? 1. The number of sushi chefs (at the exit from the restaurant I saw 4 people), you don't need to be a mathematician to understand that for such a huge restaurant - even if you made blanks, the number of chefs should be more. 2. The number of waiters (on the second floor, in the first part of the hall - from Tole bi - I saw only two waitresses, there were an average of 3 people at the tables, a huge number of tables - even with the help of admins (who actually should be responsible for the claims of visitors, and not take orders) this amount is not enough. 3. If you launch such an action, then it is worth introducing a limit on the number of dishes in the action - conditionally: print one-page leaflets with the action, which will indicate 5 types of rolls for 1000 tenge - then the chefs will work on stream, the waiters will not be confused with orders (and if they get confused, they will quickly fix it), the delivery of dishes will be faster, there will be fewer dissatisfied people, the flow of visitors is greater, the profit is higher ( we waited 3 hours, our table could take 2-3 more companies of willing people in three hours) 4. When the confusion with orders began, it was necessary to put one admin on the distribution, who would control all lost orders (conditionally assign queue numbering to each receipt and dish from the waiting time) 5. Well, still let people take the rolls with them. It was comical to watch how people collected the remaining rolls in bags and napkins, and put the whole thing in their pocket)))and this is in a restaurant-level establishment))) I got the impression that after spending the budget on advertising and products, the management decided to save on staff, which led to such consequences. I wish prosperity to the restaurant and employees, and strong nerves to the entire team of this institution (cooks, bartenders, waiters, administrators, cleaners, I put a bold 5 ) I give the management of this institution a well-deserved one star (to the one who is responsible for absolutely everything that happens) Overall rating 3 ( again from the manual )

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