The ATM has been closed since Friday, today is already Tuesday. On Monday, I asked a bank employee when the ATM would be repaired, the employee said she did not know. Before that, I asked her about the Fast and Furious currency card, how to open an account. She said drive up to the bank branch on Partizansky Prospekt 23, they will tell you everything there. Seriously?? In that case, why are you sitting there at all? To sit on the phone? As I don't go, a bank employee sits and sticks in the phone. There is only one answer to all the questions, I DO NOT KNOW. It's a disgrace
The ATM does not work very often. The bank's employees cannot answer the usual questions about the terms of the cards. They are sent to other branches of the bank. How can you not know the terms of the product that the bank sells? The service is terrible.
I would like to express my gratitude to Alice, a student at the hairdressing course, for the high-quality service and high skill. It's always nice to be your model. Thank you.
I liked it: the quality is fast, clear, without unnecessary questions. The speed of registration, the decision to issue a loan and issue, the solution to the issue of issuing money
Professionals work. Everything is fast and high-quality. Early repayment of the loan.
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Виктория
Level 10 Local Expert
June 3, 2021
It is very unpleasant that an employee cannot say an extra word, so that the client does not have to waste his time and nerves. And in particular, to say that the new card must be activated by inserting it into an ATM (two steps away from it).instead, I had to go into unpleasant situations when you can't pay for an important purchase, postpone things and look for an ATM to activate the card, but before that you still need to come to your senses or call the bank. And all you could have done was warn about it. A very unpleasant impression
The bank's specialist was scared when I came up with a question. And it seems that she is generally incompetent. I did not receive an unambiguous answer whether to pay me this month for the installments that were put up in the ERIP or not, taking into account previous overpayments: the opinion was constantly changing. I had to go to the Stone Hill. They answered quickly, but I don't like that YERIP issues an invoice, even if it has already been paid, and the main debt is not written off, but hangs somewhere offshore. In general, I will not pay in advance, I will earn on installments until the collapse of the ruble happens and I will take a couple more installments. In general, go around this place by the tenth way. And the bank is not the best for a loan / installment plan: not having access to your account is nonsense! In another bank, they send me a monthly loan payment by e-mail, and if I have paid by the number 10 (and I need to pay by 20), no one will send me a reminder about the payment
It is impossible to get through.The card was closed and destroyed a year and a half ago, and the credit history is glowing
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Anonymous review
January 22, 2020
Poor service. I asked to help pay, they refused, saying that there was a piece of paper worth doing on it. In Russian, he said an error pops up, do everything exactly on a piece of paper. The balance of the payment was also not told.
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ТашаАлек Д
Level 14 Local Expert
May 6, 2020
The worst ATM. There is work with cash registers, a card and even currency exchange.
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Drev
Level 12 Local Expert
May 27, 2020
The machine was not working. The employee was reluctant, but helped. They don't answer the phone.