I used VTB Bank in Astana to withdraw cash from an ATM. The map is Russian, the MIR system, rubles. But tenge was needed. The VTB branch was within walking distance, there were a lot of ATMs inside, and apparently there was cash in them too. There were no problems with my cards and receiving cash tenge.
The bank's employees do not know how to maintain confidentiality, they ask a lot where you will make the transfer, etc. This amount was transferred to you today, etc. They do not have the right to disclose personal information. Managers need to be taught the ethics of customer service. The exchange rates are the most unprofitable in this bank, the conversion is terrible, and it seems to be based on this
One of the few banks in Kazakhstan where you can withdraw money from a Russian VTB card. If it wasn't for this department, it would be very difficult. Thanks for working!