The answering machine at the call center said they could answer any questions around the clock ... But in fact, I listened to music for 20 minutes and stay on the line, they will definitely answer you, you don't want to make fools of customers, say that they can answer you from 10 to 18:00
What can I say, I am careful about this bank at home, I had to apply for an exchange here, so the ATM made the exchange at 4.3, whereas at the border at 4.8, and even the commission is not small, therefore the assessment is like this.
Everything is fine, but there is only one drawback. My grandmother is 89 years old, I asked the staff that she go to the bathroom, because we traveled with documents all over Almaty, to which they replied that the toilet is only for bank employees. This is the only and big disadvantage.
It says they work without lunch, but in fact the only operator got up and went to lunch for an hour, the cashier sat down in the hall, but could neither do nor say anything, the department did not function for an hour (((
Everything in this department is kind of sluggish. There is no electronic queue. Maybe because the queue is small and the managers are relaxed. Nevertheless, they helped to open a deposit - they fully advised.
The department itself is not bad, there are not many visitors. But the employees are not very sociable, they did not give information on the mobile application, and in general they did not explain much.