Totally inadequate employees,
This is the first time I've seen this in my life.
The bank is open until 18:00.
We arrived without 15, instead of providing a service, I proved for 10 minutes that they no longer work until 18:00, so I say I understand that 18:00, now without 15, the woman at the checkout is Completely unbalanced, screamed like crazy, such people cannot work in the service in principle.
If this service ends earlier, then you should indicate this on the website, all over the world Western Union issues money in 2 minutes. And here, not only do they apparently not know how to do this, it is not possible to find such a scream and aggression from bank employees anywhere in the world
To say that they are working slowly is to say nothing
It is impossible for a non-resident to change the currency if you do not have a SIM card. And how to buy a SIM card if you don't have tenge and they don't change it for you? And you will find out about this when you stand in line at the checkout for 40 minutes
In general, it's a terrible place, it's hot inside, managers go about their business, you wait until they talk on the phone about personal matters.
One window, without coupons, there are not enough employees, you will stay here for 3 hours, they lie and cheat, I made a card in another department, they did not issue it here, the employee was not competent for 3 hours on August 9
The department is so-so. There are few people. They work slowly. We spent an hour and a half making a transfer abroad. I'm not coming back here anymore.
The service is good. Only in the evenings, the air conditioning does not work at ATMs, it is very hot
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В
В. Л.
Level 5 Local Expert
July 5, 2023
I am completely satisfied with the work of the bank with a legal entity. And I was credited through them, and the support works perfectly and there are no problems with the accountant. Plus, money transfers are implemented quickly. So 5. I believe that it will only get better!