Let's start with the parking lot, neither approach nor drive up, some kind of nightmare by car.
Service: there is no manager in the hall, it is unclear how to take a queue and which of the managers to approach. The managers at the tables saw the incoming ones, but everyone was doing their own business, chatting among themselves. I had to ask the whole room loudly. I had to pull everything out of the manager, ask questions, she just took the ID card and silently did something on the computer. In short, a complete feeling that prevented them from doing specifically nothing.
each of my visits to the branches of these banks ends with a call to the hotline with a complaint. all departments work just awful. for example, when visiting 0502 today, there is such a picture: only one window is working, the rest of the employees are gathered in one room and have lunch or celebrate something joyfully. I understand there may be a lunch break, but not everyone at once? do not hesitate to call the number 505, you will quickly receive a complaint there
There is not enough queue management system, but in general, a pleasant attitude and on the spot, probably, the administrator or the manager steers well so that there are no queues.