I must have got into rush hour, because it was noisy and there were a lot of visitors, I counted 10 desks with managers. I was met at the entrance by an employee who helped me to issue a ticket using a QR code. Despite the fact that there were a lot of people, I quickly got to a free manager. The team is close-knit, they help each other.
I have been a client of this BCC department for more than 10 years. Pleasant memories. I am a natural person and a legal entity. In 2010, I used an ATM and this bank in Kokchetav and Atherau. Nostalgia!!!
The longest bank! There are always a lot of people there. Of the three ticket offices, one works, in rare cases two. You wait in line for hours. Stuffy.
I can't name a single plus. There is no electronic queue. A minimum of managers (and even those incompetent), a huge queue, the air conditioner did not work. It was in May, on a Saturday. It was sooo stuffy, there were two managers on Saturday, and one was always going out somewhere. To extend the card, I stood for almost three hours! When asked what kind of card I will have (visa or master card), I got the answer - pink.
It's a terrible department, I can't get reasonable service on Saturday, it's not convenient to come on weekdays. There is always a live queue, the ticket office is open alone. Managers are slow, they do a lot of stupid work, and people are waiting and worried
I didn't like this bank at all. I will explain, because of the long and very long service, the incomprehensible answers of the employees, first of all they speak quietly, secondly they are not legible. There are even damn dollars to change, you need to go through a number of stages. Horror, generally speaking.
The card is being made for 4 days and there are a lot of sub/vos queues that do not work
You can also do this because Kaspi went in, took it, left it, waited a very long time for their turn in front of the house, 24 people had to wait.
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Baigali Igilik
Level 8 Local Expert
July 13
My favorite department, excellent service, responsive staff.
A live queue is inconvenient because everyone tries to stand out of line, it is impossible to argue with grandmothers at all .The bank staff scattered chaotically, we approached about the loan, explained the situation, he said do not waste my time, they will refuse you, so the pensioner was paid in one day for a period of half a year, but it was necessary monthly
I was in this bank. The managers were sympathetic, it was necessary to pay the state fee. Everything was explained and the operation was performed. Everything was done promptly