Train your employees to work normally! First I changed the money, then I started demanding it back without explaining anything, it turns out my eyes are in the wrong place, the bill is torn- whose problems if I already changed it? Mine?? Why the hell should I stand for 30 minutes and then listen?
I have never seen a more boorish attitude in banks. I came to the second checkout at 21:15, and the girl was literally screaming when I just came up and politely greeted her, instead of saying more politely about closing the checkout