The bank and the system are terrible, their program is constantly not working, and the support service only says "wait, wait", and the issue is not resolved. I specifically went to the bank to sort out their program, but there was no qualified specialist there who would understand how their system works. As a result, I had to contact another bank, which solved the problem in half an hour. In general, this is the worst bank!
A great bank. In principle, everything is done quite quickly, but if you are from the Russian Federation and want to speed up the process of obtaining a bank card, you can visit the consulate of the Republic of Kazakhstan in the Russian Federation and make an IIN for yourself in advance. then there is a SIM card and an account.
Some experts express concerns that the expansion of the bank's activities may lead to the monopolization of the financial services market in Kazakhstan.
The main arguments in favor of these concerns are as follows:
* Freedom Bank is one of the largest banks in Kazakhstan in terms of the number of clients and trading volume.
* The Bank is actively expanding its activities in other areas of financial services, such as insurance and microcredit.
* The Bank has strong ties with the authorities of Kazakhstan, which may contribute to its dominance in the market.
Here are some specific examples of how the expansion of Freedom Bank's activities can lead to the monopolization of the financial services market in Kazakhstan:
* Freedom Bank can use its dominant position in the brokerage services market to put pressure on other brokerage companies, forcing them to lower prices or provide more favorable terms to their clients.
* Freedom Bank can use its influence in the insurance market to impose unfavorable insurance conditions on customers.
* Freedom Bank can use its dominant position in the microcredit market to charge high interest rates and impose strict credit conditions.
Pleasant environment. Modern design. There was a problem with the phone when making the card. The manager helped to do everything from his phone. Next, the details were needed (a paper document with a seal) and there were no problems with this either. They work well!
Organization of work with individuals... From the 90s
Giant queues with electronic numbers
The employees are responsive, but the program they use is also from the 90s, so everything is terribly slow
The service is at the highest level. Competent, polite managers, no queues, convenient location, parking is quite spacious.The international payment card was issued in two minutes. I will definitely recommend it.
The quality of the bank's service is very lame and lags behind the quality of the products they have. The bank manager does not know 90% of the information themselves.
The managers are polite and work quickly. I liked. I came to withdraw the amount, everything was ready right away. A few signatures and that's it. But first I was informed that I needed to order the amount through 595 support. They made up an application for me and the next day I came and picked it up without any problems
The location is unfortunate, the parking is small, the service is expensive for the bank. They charge 2000 tenge for each payment. If there was an opportunity, I would transfer to another bank. It's stuffy inside. The air conditioner is working, but they can't set it up properly.
I came to get the map. I filled out the papers for 30 minutes, whereas a friend did it online in 5. At the same time, he waited 3 weeks for the card to be issued, and I waited a month and a half. He received a notification of readiness (though 5 minutes before leaving the city), but I did not. When I came to close the card and accounts, since I also had to leave, they said that everything was ready, although the tech support via Whatsapp chat repeatedly reported that there was no and when it would be unknown.
You can understand the influx of applications and so on. But 1.5 months is too much. No one knows anything and is not responsible for anything.
It's not very fast. One specialist is engaged in opening cards for non-residents, who does not have time to do anything, it is always necessary to fill in a bunch manually. As a result, neither the application nor the web bank works, and you cannot use it accordingly
The card was made quickly, although of course it took 3 days to submit an online application
The bank said up to 5-7 days, in fact, they brought it on the day of registration. I recommend it!
Well, to say that it's easy to get a card is not to say anything. You need to fill in 10 pages of text where you need to put your IIN and full name 20 times. The application is very weak, but if you need a multicurrency, then here, you need a s/n and an IIN
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Byredo S.
Level 3 Local Expert
November 30, 2022
There is no service at all, they said on the phone that the cards are issued only at the branch, came from another city to issue, And there is no Iin in the system? What kind of divorce? I called the support service on the phone, it turned out that it still exists, then they say go scan the code and fill it out! What??? Why did I come here from another city? Behind the code, really? No one wants to deal with this issue! The worst service I've ever seen!