Maps • Astana • Banks

Bank Freedom Finance

Rating 4.3
Closed until Monday
Astana, Qabanbaı Batyr dańǵyly, 9/2

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Astana, Qabanbaı Batyr dańǵyly, 9/2
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146 reviews

R
Level 5 Local Expert
October 31, 2024
A good bank. Thank you for your loyal attitude to customers and efficiency. Special thanks to Manager Akerke. A very competent specialist. Explains it easily and in an accessible way in Russian and Kazakh.
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Level 3 Local Expert
March 14
A good department. The team works clearly and efficiently.They try to help as much as possible and do their job quickly. Special thanks to Kanagat Akerke, a very qualified and customer-oriented manager!
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1
Level 6 Local Expert
February 27
It's safer to keep money under your pillow than in this bank. 1. The information on refunds is not at all obvious. Stores and services have refunded money to me several times, but it is displayed on my account every other time. 2. They do not accept an application for challenging transactions. That is, they say they have accepted it, but if you clarify the status after a while, they ask you to send a new one with a new date. After several such iterations, they simply sent a reply stating that, according to the agreement, "I did not provide a complete list of documents" (which was never announced to me) and therefore the solution to the situation was "to close the disputed situation without further investigation, and the Cardholder undertakes not to dispute it in the future." Isn't it convenient? I have a decent amount in my account, as soon as I can transfer it to an account in another bank, I will close the card, I really regret that I chose Freedom Finance one day.
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1