The bank launders money by converting currencies inside its official application, the support has been writing absolute nonsense for more than a month, does not know how to add numbers, does not see obvious discrepancies in screenshots, does not know anything about currency exchange at all.
In the application, you change dollars to euros, one exchange rate is displayed (for example, 1.0500, in fact, the conversion takes place at the rate of 1.0615). EURUSD is being exchanged, support sends a response stating that the conversion takes place at the USDEUR rate, for example, 0.9245 (absurd), and they also say that the exchange rate in the application coincides with the rate on the bank's website, although the application bug is clearly visible, which is rounded to 2 decimal places.
They don't want to figure it out, they don't want to admit their guilt, they just send unsubscriptions every time. They're waiting for the prosecutor's office to check.
I needed a transfer to the CIS, searched the Internet and chose Freedom Finance because of the low commission. The maximum transfer amount is good, you can transfer both in rubles and dollars. They asked for a passport for the transfer, and in a couple of minutes the transfer was received. There were no queues at the bank's office, and the issue was resolved quickly. I liked it, now if any translations are needed, just go here. I recommend Freedom. Thanks
I'm not a big fan of Freedom, but at some point I urgently needed to apply for a loan. The company's specialists quickly clarified the situation and helped to sort out the problem. To be honest, this level of service pleasantly surprised me. In the end, the loan was successfully issued, everything went great.