We were there several times, the staff was friendly enough and the service was fast.
I'll make an addition.
It's a pity, the initial impression is spoiled. Maybe she got in at the wrong time or still there are not enough employees in the bank (out of four jobs, the employee remained at only one) coming at 17:31 (to order a card at the end of the validity period) and being 5th in the queue for service, she spent an order of magnitude more than an hour in this queue (18:47). If you come here, plan that the hike may take a lot of time. (But I note that queue movement is an order of magnitude faster at the ticket offices)
Hello! I can't get through for about a week ... all the time the call drops off immediately, the answering machine hung for about 5 minutes several times and the call after 5 minutes just dropped off automatically and so on several times!