I do not advise anyone to take out a loan there. I took out a loan for one amount, plus they said that it was necessary to arrange account maintenance (it was opened and immediately closed, like for withdrawing money, although it was possible to transfer money to my bank card), and that's another thousand. The consultant explained that this would be included in the amount of interest repaid, as a result ... a loan was counted for this entire amount. It was the end of the working day, I signed all the documents quickly. I didn 't even delve into it, but in vain... . As a result ... an overpayment of almost 30 percent over three years .
Good afternoon!
A bank for gambling people who like to tickle their nerves. I understand that everyone gets a loan, but then you need to keep your finger on the pulse.
It is impossible to get through, there are no consultations or escorts. No text messages or messages about the current line, suitable dates, balances, or any information at all.
The lending scheme, it seems to me, is focused more on penalties and fines.
It is surprising to me that such a bank exists legally.
Not solid. I don't recommend it.
The service is terrible, the staff has absolutely no knowledge of the law and uses internal regulations, and huge queues are created due to their incompetence. Even if you take a ticket during business hours, they refuse service if they are already closing (Your problems come earlier), the specialist replied.
It's a disgusting bank. No one ever knows anything. There is always one unique answer: we are not responsible for this, it is not in our competence. Questions are not solved.
I can't get through for 15 minutes.
I do not know where the figure 0.13 came from, which needs to be paid, I paid everything properly. But even trying to pay this amount, I couldn't do it according to the erip and the contract number. I have repeatedly contacted the bank's support service. No one picks up the phone. In the end, I got through to the girl, who replied that she did not know how to help me. I turned to the representatives of the bank in the 5 element store and they refused. As a result, I realized that they didn't need it. They don't care. Well, then I don't care either.
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Артём Старостенко
Level 6 Local Expert
March 10
The bank's service is so-so. They can't unlock the possibility of logging in or re-registering an Internet/mobile bank by phone, and they can't update personal data from the ISI (I don't understand why they need this functionality at all). It is impossible to get through to the contact center: I called on some phone number listed on the website of the national bank and they only handed over my call to the staff responsible for consultations. And all this despite the fact that I'm 100 km away from the nearest branch.
Rapid queue movement. But the process will last even faster if employees listen instead of trying to say everything according to the script.
Initially, I announced that I wanted to open an account for a salary, which is suitable for a certain tariff. Bank employee Evgenia missed this moment, but when she reached the place where it was worth clarifying the nuances according to the script, I had to repeat once again what and how I needed it.
In addition, a close look at you.
In the next window, a young man was applying for a loan. It turns out that I hear his data, and he hears mine: phone numbers, passport details, addresses. This causes some discomfort when it comes to protecting personal data.
No one picks up the phone. I called for 1 day 3 times for 10 minutes, 2 days 2 times for 10 minutes and nothing. I've never seen anything like this before.
It seems like an ordinary bank, but cards abroad do not work, iPay is not valid, applications cannot be downloaded from the App Store. They made some kind of their own Internet version for iOS, but it's impossible to pay with a QR code there. Well, if such a package suits you, then you can choose this bank.
I give three stars for the service and courtesy of the specialists. I contacted this bank about the refen. a loan. The loan is not big, but I was informed that they can provide 11 percent instead of 19.9 if I pay the cash fee .....and this is 400 rubles!!! There is no point in this loan because I already take a loan at 11 percent, and my previous loan is 9 percent, so I also have to pay an incomprehensible cash fee. No thanks.
The girl works very slowly. No privacy of personal data. A female employee shouts questions at all the department and asks them to repeat their answers very loudly.
I SHOUTED the code word 2 times to the whole department. They work very slowly!
We arrived at ~15:20 and left at 16:25!
She is constantly distracted by newly arrived customers who have just taken a coupon, with explanations, they say, she will not have time to accept them. The impressions are terrible!!!
A good bank, I am satisfied with the interest on deposits, which is why I gave the choice to this bank. I bought an inexpensive card. Specialists will consult on any questions, friendly, attentive.
A terrible bank, ordered a TV for 980 rubles in installments on the 21st century with an initial payment of 300 rubles for 9 months, offered to apply through this DABRABYT bank, indicated a salary of 780 rubles and what do you think a REFUSAL!!! I've never taken anything on credit and installments, let me try it and here it is for you. How to give loans to drunks for equipment that is ALREADY in a pawnshop an hour after receipt... that's how they give it, but as a normal person, it's a REFUSAL. I did not take installments and loans, there is nothing to start a campaign.
I recently took a product in the 5th element, and a question arose to the bank. I've been calling for 4 days, silence, they don't pick up the phone. I will not contact you anymore.
The service is disgusting. The bank will not be reached, the call center has been called for 2 weeks and has not been reached. I will never contact this bank again in my life
Hello. I've been calling the bank for the fifth time without picking up the phone. If it comes to the bot, it connects supposedly with the operator, you wait another 10 minutes and still don't pick up the phone.
A great bank. They give goods in interest-free installments when interacting with the store. Low interest rate. It is possible to refinance loans with a small percentage
Working with clients is just disgusting, if there are no problems and questions, everything is OK, but if something happens, then customer support is at the 10th level, just nobody cares…
I've been sitting there for 3 hours, I can't get my card. There are only two employees working. There are a lot of visitors. The department's work schedule is just idiotic. People have to travel on their day off (Sunday), because the department itself has a day off on Monday.
If you need to kill time, then this is it. There is only one cash register. After 40 minutes, I regretted coming in. If you change money, then it is better not to go to this bank.
I decided to buy a product in installments in the 5th element. The bank refused, while others are given without problems. Let them continue to do so)))
A surprisingly free compartment. I was on Saturday, I had to pick up the card. There was not a single person in the queue. While I was with a specialist, 1 person came to the cashier. Considering the location and the small hall, maybe I was just lucky
I do not advise dealing with this bank, there is one cashier working, I came today at 12-30 I had to wait until 13-00 until the cashier's break ended. Did the bank block the card just for withdrawing cash???????although there is enough money on the cards (just so as not to go into the negative - their answer.)
A bad impression was left about the bank. Teach consultants to communicate correct and up-to-date information to people over the phone. On the phone they say one thing, in the department it's completely different..
For the present time , an excellent bank for the purchase of goods in installments , the possibility of paying off the loan ahead of schedule without penalties , this is what is needed for a population with a low salary . Good luck to the bank and prosperity!!! Thank you for being there!!!