I was given a number, waited 30 minutes. it turned out that I was given a number for the wrong operation. I waited another 30 minutes in another window. the staff are useless.
The map was opened, but the application dates back to the Paleozoic, and its support does not work at all. Any request or question will be answered in 2 weeks: sorry for the delay, do you still need help? Without responding to the initial request. The stories about the premium level of TP are a fairy tale, and our RU banks are an unattainable level for them = /
The bank is almost useless. Transfers between bank clients do not work! Forget about p2p. Swift doesn't work. You come to the bank to find out why, I can't answer anything and they can't do anything. The app is poor, the support in the app in the chat can't do anything, responds for weeks. It is not possible to pay with a card for transportation in Batumi. Although my Uzbek visa works fine.
You can only put cash into the account and pay in the store for everything their card is capable of. I do not recommend it, it is better to consider another bank.