The service is terrible. On Monday, I sat for an hour to issue a card, but the cashier closed and I was told to come another day, pay and the card can be received. I came two days later, it turned out that the card was not ready and I had to wait three days again to receive it. At its cost of 20 thousand tenge, I refused such pleasure.
I have known this bank for a long time, since 1999, at one time I picked up 3 tops for them: hrd, the head of the Security Service and the head of finance, who later became the deputy chairman of the bank, which I am very proud of:-)). Now we are serviced there, I like it, everything is adequate, within walking distance and a convenient application. All the best
Long-term maintenance for standard operations, for example, opening an account, debit card, account replenishment, etc. - everything is very time-consuming, despite the fact that there were enough operators and customers not to say that the crowd. A friendly attitude.