We are having a rest with the children now. We went against the flow after the New Year holidays. There are few people in the hotel. Americans, Europeans.
1. The restaurant. There is sooo much food. From Mexican to rolls and pizza. Desserts, chocolate fountain, fruits. There is a lot of everything and for every taste.
2. The room. Clean, pretty decent. They are cleaned every day. Towels are changed every day. The mini bar in the room is free of charge. They are also replenished daily. Two beers, Cola, fanta. There is no tea or coffee. There is no place to dry things. They wrote that it was better to take a rope with you. But I don't know if it's needed, because nothing dries stupidly anyway. That's right. The swimsuit hangs for two days and remains very wet. The best thing I came up with was to take it to the pool and lay it out in the sun on a chaise longue.
3. The territory. Huge, very clean and beautiful. Iguanas, noses run everywhere. The staff is very friendly. It will always help. Trams run through the territory to any point.
4. The sea. Crystal clear. Algae is constantly being cleaned. Very fine to the buoys. There are a lot of different fish, especially if you feed them. The beach is also clean. Staff is constantly walking, cleaning and sweeping sand from the paths. Definitely need to take the corals with you. There are a lot of rocks at the bottom.
5. Bars and animations. There are a lot of activities both near the pool and in the evening. In the evenings, the concerts are different in the main hall and in parallel on the street. Until 23 o'clock. Then they turn everything off. Bars throughout the territory. There are a lot of different cocktails for every taste. Well, wine, beer, champagne and so on. For children, there are always some activities in different styles. Moana, cold heart, and so on. They even change the children's clothes.
So far there are no complaints at all. But the vacation is not over yet.
A wonderful stay at this hotel, I immediately fell in love with Mexico. We were at this hotel in December 2019, everything is wonderful: the territory, animation, live music, food in the restaurant. The only disadvantage of this beach were algae (but they were removed, but there were a lot of them and they did not have time to take them out right away, the smell was sometimes felt) and breakwaters, they are very close to the shore. Be sure to visit Chichen Itza, an amazing place, I was very impressed with this place and really want to come back and see more similar places!
Good day!
To be honest, I don't know what grade to give.
We had a rest in July 2021. I liked everything: beautiful decoration of the territory, swimming pools. restaurant (excellent menu , large selection of dishes ) . Warm sea, sandy shore.We bought rubber slippers and calmly went swimming (there are corals in the sea, so it is not convenient to walk barefoot on the bottom).
However, there are disadvantages.
1. The smell of mold in the rooms.Although it's generally clean and kind of dry.
2. Excursions are not worth the money they were paid for. We fell for the beautiful description of the excursions.Our guide Elena was a pro at it.It's her job and she's great at it.I put up her photo.
3. They STEAL from the hotel and directly from the safe!!! Moreover, all the money in the safe was taken from us.Of course, we have written a statement....However, it was clear that the money would not be found.We left a day later.They didn't even apologize to us.And this is a 5 star hotel.There are no video cameras.... and, in my opinion, there is no desire to help us.By the way, the guide was also practically inactive here.
So they ruined our vacation experience.
And you draw conclusions.