Maps • Baku • Airlines

Azal

Rating 1.2
Closed until tomorrow
Baku, Azadliq Avenue, 29A

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Baku, Azadliq Avenue, 29A
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+994 12 598 88 80
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Rating 1.2
94 ratings
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39 reviews

Т
Level 3 Local Expert
January 9
I flew with Azal Airlines twice and both times the flights were delayed. The first time, everything is still fine, we were warned in advance, without any special inconveniences. On January 9th, 2025, it was hell. The flight delay notification did not arrive, I found out that the plane does not take off on time only at the airport. The flight was delayed for 6 hours, we were flying with a transfer and did not have time to catch the next plane. There is not a single representative of the airline at the airport, no one answered calls and messages. Due to the unjustified delay of the flight, I did not have time for work, there was supposed to be an important meeting. The carrier refused to provide a hotel, pay for meals. We spent the night at the airport, only took off in the morning, the next flight to the final destination was late in the evening. As a result, we are on the road for a day, although it takes 5 hours to fly. Customer orientation- 0. Taking care of your passengers is 0. I still haven't received a response.
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1
С
Level 5 Local Expert
December 24, 2024
Hello! This is not the first time I have flown with this airline, the service is always at a very high level. I would like to especially highlight the support service, I contacted them through letters. They always respond Immediately. My issues were resolved both times when I applied. The first time in Covid, they gave detailed explanations on the current covid rules, the second time on the ticket refund. The funds were returned to the card immediately after the request. I've read a lot of negative reviews, it's a pity that passengers often encounter problems.
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A
Level 10 Local Expert
December 2, 2024
horror. There are no other words to find. Prices are always huge and almost always rising. Especially before the holidays. Talking about discounts is also a hoax. Buying tickets on the website is a problem. They are forced to use the services of travel agencies. Miles for flights are not taken into account at all. one deception. We lost our luggage once. They found it the next day. The suitcase was returned broken without a wheel. And why do people buy tickets? we are forced to use their services due to the lack of an alternative. If there was a choice, I would never use their services.
See original · Русский