I liked everything right away. Connected in the 20th year. But, after a year and a half, my sales register stopped being updated and somehow supported (and you still have to pay the subscriber, which, by the way, is higher than that of competitors. When I connected, they told me about a cheap subscriber, but they forgot to add that only for the first two or three months, and then that's it, the shop is closed, only for new customers, and you pay more). As a result, I used my cash register until 2024 and everything seemed to suit me, but then changes in the law began to come out, and I decided to update the cash register in advance. They wrote seamless transitions and stuff on their website, but when I arrived, they told me you can just throw out the old cash register and kindly offered to buy a new one)) I also bought the cash register through them in 2020. Result. After updating them, the cash register stopped turning on at all and became completely useless, although before that it punched checks, sent data to the tax service, and did not require anything else from it. I had to urgently look for options. So don't even believe their words. Buying new cash registers every year and a half....well, it's such fun to keep up with their support and updates. And which are supported by cash registers, which they also recommend for purchase.
It boiled over.They write about 24/7 technical support. In fact, it is missing. You have to wait weeks for at least some answers, and often they just ask again, "has your question been resolved?" instead of answering the question already posed.
Software errors and instability are very common. There are no specific solutions. The "keys flew off", the "core did not connect" and so on. The device gives the receipt, then it does not, it wrote an error in the operation and did not give the receipt, but in fact withdrew the funds.
They compulsively offer their products, calling them the most advanced and convenient, but in fact a raw and unstable product.
After the last software update, the RRN and accumulation numbers stopped being printed on the receipt. Of course, there are no solutions to this issue.
I do not recommend this company, I will switch to competitors.
The most terrible service!!! There is no technical support, if you want to have problems with the tax service, use the services of icassa
I supplement the review - they wrote in the response about a callback-I ordered a callback 12 times , a week passed and no one called, why deceive people that you will call back? . Are you going to solve the issue or will you be feeding breakfast? What should customers answer when paying? We can't issue a check because Icassa has no technical support?!
Tech support does not work from the word at all. These cash registers have been introduced to everyone.. and the work has not been adjusted! When it comes time to update the terminal, you need to call technical support. but! I've been trying to get through for 2 days now! I've been calling on auto-dial for 2 days! Just imagine! 2 days! The cash register is not working, it is impossible to open a shift. That's horrible
Disgusting tech support. It is impossible to get through. I've been calling for an hour and it always resets. At first I'm in line 7, and 10 minutes later it's 11. Since 2023, the company has been responding to such negative reviews that they will try to fix everything. But apparently it was impossible to do this in a year
(After 2.5 hours and eternal tube drops, they answered me)
They reset it all the time, the app doesn't work, I couldn't get through in two weeks, I called every day, they called me once and immediately reset it, in the end everything was in vain. I don't understand why they still exist. Just in case, I called the Gomel branch. I'm going to get a proper cash register.
No response to calls for more than an hour. I filled out a callback form, wrote to all emails, Instagram, telegram, VKontakte and nothing..
There is no customer orientation. I do not recommend even starting to work with this company.
If possible, I will definitely change this operator, it's a pity I didn't read the reviews before connecting. I didn't think there could be a problem with that..
Terrible tech support! It's easier to get through to the Kremlin on a direct line with the president! Terrible attitude towards customers... I confirm everything that is stated above...
Thanks to Alexandra for the consultation. We have optimally selected a solution for a car wash with a cash register, a terminal on a smartphone and the maxTarget accounting system. The applications are clear and easy to use. A good loyalty system.
I'm trying to get through, waiting for my turn on the phone, and then just short beeps!
Yes, the customer's call is very important!
And he also can't get into the personal account system, which works disgusting all the time!!!!!!!!!
Today I finally gave the documents for registration. I got to a very nice woman, I didn't remember her name, but thank her very much.
Now about the nuances:
- the consultant provided false information on the phone, which is a minus one star.
- it's a complete nonsense with payments. To pay for everything, do not avoid the commission of banks. Do not even expect to pay at Alfa Bank on Nemiga, the commission for 1 payment is 25 rubles!!!! And there are four of them🤦♂️
- I think there should be one bill to pay, so that everything can be paid quickly without dancing. I wanted to take a star for it, but I think it doesn't depend on them.
There is no way to fill out documents with a manager and print them out. I had to look for where to print the documents. For that kind of money, you should be more responsive to the client. It resembles the work of government agencies. Otherwise, everything is OK.
They don't let customers into their parking lot. I had to take a risk and look for a place under the forbidding signs in the courtyards. And this is an opportunity to get a fine.