The most terrible hotel, I booked by phone, I arrived, they said there was no reservation, fortunately there was only one room left, a free junior suite. The staff is irresponsible, the room has not been cleaned once in 3 nights, and you need to ask for water to be brought. They brought a blanket and a duvet cover separately, dress yourself as you want))) The furniture is all old and broken, the leg of the bed broke off and they never came and did not do it. The tub is mildewed and scuffed, the window sills are broken, there are yellow streaks on the slopes, the curtains are dirty and faded from time to time. There is no Wi-Fi in the room, only downstairs near the reception, they were fed breakfast that the master would arrive, who had not arrived in 3 days. It's a disgusting place, and it's a semi-luxury. To pay tribute to the towels and duvet cover, the pillowcases are perfectly washed and ironed, boiling white!!

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Мусабаев Алшынбек

Level 10 Local Expert

Hello!Aidan Plaza is a very nice and cozy place, the dishes are very tasty, you can hold large events, the administrator Ruslan is very responsible and polite, he will always find an approach to every visitor

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Виктория Е.

Level 6 Local Expert

I booked the room while on the road. The receptionist politely answered all questions and assured that everything works in the room, there is WI-FI. We managed to park pretty quickly (it was Monday), there is no parking, we need to look for a place along the street. At first glance, everything is fine. . Location, own restaurant, coffee shop and dining room nearby, the street is not very noisy, there were no events in the restaurant on the 1st floor, breakfast is included, the room is spacious, although old. We checked into a 2-bed junior suite and it started ... there is no soap, gel / shampoo for two, the TV does not work, there is no password to WI-FI in the room and the administrator's TLF number too. I went to the administrator, the handle from the room door remained in my hands, despite the fact that the door opens into the room. They promised to fix the problems. Another hour was spent on a specialist's visit. After 10 hours on the road and considering the late time, I didn't want anything anymore. Nothing could be fixed, it was also not possible to connect to WI-FI (they explained to me that the problem was in my tlf, because I travel a lot and often connect to another network 🤯. By that time, the mirror from the dressing table almost collapsed on me, it was simply propped up with a frame with a list of all kinds of fines and a file holder, which also listed fines. The spouse had already taken a shower, did not want to go anywhere and went to ask to be moved to another room or to make a discount for this one (paid 22t. tenge. ~5t₽). The owner did not respond to the request. I didn't want to live like in a tent. I had to move to another hotel at night, although there were rooms available. Obviously, there's something wrong with them, too. 😏… I didn't regret the relocation. I found two hotels nearby and the right room was available in one of them. I wish you all a pleasant journey!

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Aidana Plaza

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