We bought a ticket to Tbilisi. We arrived on the day of departure, expecting to be put on the bus with tickets, but it turned out that it would not be at all or would be later (they did not decide). As a result, they shoved us into some kind of murdered minivan to the Armenians, where the luggage was put right at the feet in the cabin (there was not much choice, they were tied up under the plane), who additionally wanted money for travel.
Along the way, we drove as we wanted, stopping for long hours ... I don't say anything about driving safety at all…
In general, as in the whole of Georgia, you will also be fooled there as they want.
On August 09, 2022, I bought a ticket for the next day (10.08) to Tbilisi at 09:00. Later that day, a woman from the bus station called me twice, asking if I had actually bought a ticket. On the 10th, I arrived at the bus station at 08:30, got into a minibus with a ticket, but the driver said that they leave at 10 a.m. My minibus, which is at 9 o'clock, has already left because it "filled up faster", and the bus station staff "did not have my phone number."