A cozy station. I was waiting for the bus inside the station. It's warm, the staff is polite and friendly. Lots of greenery, flowers are tended. There are many buses, some leave, others arrive. The toilet outside the station is nearby, you exit through the back door, walk past the greenery to the left of the house - there is a normal toilet.
The staff is not very good, and here is an example, I bought a ticket to Moscow, with full confidence that the bus was arriving at Novoyasenevskaya,we arrived at Krasnogvardeiskaya, super, all because the dispatcher sold the ticket just to sell, the second, next time I book in advance to choose seats, I ended up at the very last,although I took it in the center of the bus, the third time I took it on the Gorlovka bus, there are more inadequate guys there, they assured me yes, he is, I find out on boarding that it is Krasnoluchensky and he will come again to the wrong place. In a word, I do not RECOMMEND it!!! It is easier to search for a direct carrier or in other cities...
The service is terrible.There is a cashier, Natalia Sokolova.It's a rude woman who doesn't ask, she answers rudely.I wanted to take children's tickets, but she replied that such tickets were not for sale.I took it as an adult.And when I arrived in Lugansk, the cashier offered to take children's tickets there herself.This Sokolova sells tickets for flights that cost in
I've been doing repairs for a week now, pretending not to know anything.And the next time I made comments to her about the service, she replied, complain to the president himself, I'm not afraid of anyone.So I want to contact their senior management in Lugansk, write a complaint to draw attention to her boorish attitude towards clients.Moreover, I have already heard bad reviews about this cashier more than once.And the next day, there was another cashier, a very friendly woman, not rude, politely answers questions.