Hello!I'm writing a review again! Today, on 11/30/2023, I called the bus station to ask for the flights of the Dubrovno-Bayevo bus for tomorrow. The dispatcher introduced herself, and said only the morning flight at 5.45 and hung up! There has never been such arrogance, it would be better not to pick up the phone like before! I called back because I needed to check the flight time after lunch.The dispatcher picked me up, again rudely called me the time of the morning flight, to which I replied that I had asked for all flights, they told me the bus time at 15.05 in a very dissatisfied voice. Although it is the dispatcher's job to give information about flights.
Terrible attitude!!!
Buses do not arrive on time, they are constantly late or leave late, today the conductor also did not bother to give the change, it is clear which ones are recruited for this profession
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НОТКА Наталья В.
Level 3 Local Expert
January 27
Cozy, warm, there is a toilet. One of the disadvantages is that the ticket office is not always open (it works according to a special schedule)
Hello! I would like to say that it is not possible to get through! No one picks up the phone , although she called more than once, we must take into account the fact that she called at the wrong time of the break , no one picks up the phone
12.07 at the Klyukovka bus stop, the Dubrovno-Vitebsk bus passed by, despite the fact that 4 people were standing at the stop. For this reason, people missed the train in the city of Vitebsk at 9:20. In this case, please accept this review as a complaint.
An ordinary provincial bus station, a couple of shops nearby, there is a paid toilet, a waiting room inside, outside too. There are a lot of smokers who do not understand that smoking is not necessary at the bus station, although there are signs everywhere.
Terrible quality of service! You can never get through to the help desk, whether it's morning, afternoon or evening!!!
What the dispatcher is sitting for is not clear, because the help desk is always closed!
What I want to say is, in principle, they renovated , improved , and it became cozy inside.
The only disadvantages are the short opening hours of the ticket office and the terrible smells in the restroom.
The Dubrovno-Rossasno bus is always delayed and last Friday an old rattling bus was sent on the flight, which caught fire halfway along the way, please do not send such old buses on the flight!