I have rarely met with such a boorish attitude towards passengers and greeters / mourners, I hope the leadership of the department will take action and send this inadequate person to retirement.
It's just darkness and horror. If you want to get into the atmosphere of rudeness of the Soviet Union, then you are here. Also ask where their toilet is))
The murdered place, after decades of "independence," is already "patriots with Russian passports." Everything is neglected, dirty and gray. But regular buses run to numerous destinations. Even to Europe.